Host - Boulder Creek, Brownsburg

CRG Dining•Brownsburg, IN

6d•Onsite

About The Position

As a Host at Boulder Creek, you are the first point of contact for guests and help create a welcoming first impression. You manage guest arrivals, reservations, waitlists, and seating while coordinating with restaurant staff to support efficient service and guest satisfaction. You also respond to guest questions and requests and keep the host stand and waiting area clean and organized. Training is provided; previous host or hostess experience is preferred but not required.

Requirements

Excellent customer service and communication skills.
Friendly, outgoing personality and positive attitude.
Strong organizational and multitasking abilities.
Ability to remain calm and professional in high-pressure situations.
Ability to stand, walk, and move around the restaurant for extended periods.
Ability to occasionally lift and carry items up to 20 pounds.
Flexibility to work evenings, weekends, and holidays.

Nice To Haves

Familiarity with reservation systems or software.
Previous host or hostess experience; training will be provided.

Responsibilities

Welcome guests with a friendly, positive attitude.
Manage the waitlist and reservations, estimate wait times, and keep guests comfortable while they wait.
Escort guests to tables, present menus, and provide assistance as needed.
Seat guests according to seating charts and server rotation to optimize table turnover.
Take and confirm reservations by phone or through the restaurant reservation system, and keep reservation records accurate and up to date.
Communicate special requests and guest preferences to servers and kitchen staff.
Provide information about the restaurant, menu items, daily specials, and promotions.
Assist with coat check, if applicable.
Handle guest inquiries, concerns, and special requests professionally and attentively.
Coordinate and communicate with servers, bussers, and kitchen staff to support efficient seating, guest flow, and service.
Track waiting guests and notify them when tables are ready; communicate waitlist status and estimated wait times.
Keep the host stand and waiting area clean, organized, and well-stocked, and ensure menus and promotional materials are in good condition and available.