Host, Stone Creek, Greenwood

CRG Dining•Greenwood, IN

About The Position

The Host is the first point of contact for restaurant guests and helps create a welcoming start to the dining experience. This role provides attentive customer service while coordinating guest arrivals, reservations, waitlists, and seating to support efficient service and guest satisfaction. The Host communicates with servers, bussers, and kitchen staff, responds professionally to guest questions and requests, and maintains an orderly host stand and waiting area. Training is provided; prior host or hostess experience is preferred but not required.

Requirements

Excellent customer service and communication skills.
Friendly and outgoing personality with a positive attitude.
Strong organizational and multitasking abilities.
Ability to remain calm and professional in high-pressure situations.
Ability to stand, walk, and move around the restaurant for extended periods.
Ability to occasionally lift and carry items up to 20 pounds.
Flexibility to work evenings, weekends, and holidays.

Nice To Haves

Familiarity with reservation systems or software.
Previous host or hostess experience; not required, as training will be provided.

Responsibilities

Welcome arriving guests with a friendly, positive attitude.
Manage the waitlist and reservations, accurately estimate wait times, and keep guests comfortable while they wait.
Escort guests to their tables, present menus, and provide necessary assistance.
Seat guests according to seating charts and server rotation to optimize table turnover.
Take and confirm reservations by phone or through the restaurant reservation system, and maintain accurate reservation records.
Communicate special requests and guest preferences to servers and kitchen staff.
Provide information about the restaurant, menu items, daily specials, and promotions.
Assist with coat check, if applicable.
Handle guest inquiries, concerns, and special requests professionally and attentively.
Communicate and coordinate with servers, bussers, and kitchen staff to support efficient seating and service.
Track waiting guests and notify them when their tables are ready; communicate waitlist status and estimated wait times.
Keep the host stand and waiting area clean, organized, and well-stocked, and ensure menus and promotional materials are in good condition and available.