Host, Stone Creek - Montgomery

CRG Dining•Washington, OH

About The Position

As a Host at Stone Creek in Montgomery, you are the first point of contact for guests and help create an exceptional dining experience through a warm welcome, organized seating, and attentive guest service. You manage reservations and waitlists, escort guests to tables, share restaurant information, communicate guest preferences to the team, and help coordinate guest flow. You also maintain a clean, organized, and well-stocked host stand and waiting area. Training will be provided; prior host experience is preferred but not required. This is a non-exempt position eligible for overtime compensation in accordance with applicable regulations. The company offers competitive compensation, a welcoming team environment, and opportunities for growth.

Requirements

Excellent customer service and communication skills.
Friendly and outgoing personality with a positive attitude.
Strong organizational and multitasking abilities.
Ability to remain calm and professional in high-pressure situations.
Ability to stand, walk, and move around the restaurant for extended periods.
Ability to occasionally lift and carry items up to 20 pounds.
Flexibility to work evenings, weekends, and holidays.

Nice To Haves

Familiarity with reservation systems or software.
Previous host or hostess experience.

Responsibilities

Welcome guests with a friendly, positive attitude.
Manage waitlists and reservations, estimate wait times, and keep guests comfortable while they wait.
Escort guests to tables, present menus, and provide necessary assistance.
Seat guests according to seating charts and server rotation to optimize table turnover.
Take and confirm reservations by phone or through the restaurant's reservation system, and keep reservation records accurate and up to date.
Communicate special requests and guest preferences to servers and kitchen staff.
Provide information about the restaurant, menu items, daily specials, and promotions.
Assist with coat check, if applicable.
Handle guest inquiries, concerns, and special requests professionally and attentively.
Communicate with servers, bussers, and kitchen staff to coordinate seating and service.
Track waiting guests, notify them when tables are ready, and communicate waitlist status and estimated wait times.
Keep the host stand and waiting area clean, organized, and well-stocked, and ensure menus and promotional materials are in good condition.