Host, Stone Creek - Montgomery

CRG Dining•Montgomery, OH

About The Position

As a Host at Stone Creek - Montgomery, you are the first point of contact for guests and play a crucial role in providing exceptional customer service. Your warm, welcoming demeanor sets the tone for the dining experience, while your organizational skills help ensure efficient seating and guest satisfaction. You will greet and seat guests, manage reservations and waitlists, provide restaurant information and assistance, coordinate with restaurant team members, and keep the host stand and waiting area organized. Training will be provided. This non-exempt position is eligible for overtime compensation in accordance with applicable regulations.

Requirements

Excellent customer service and communication skills.
Friendly, outgoing personality and positive attitude.
Strong organizational and multitasking abilities.
Ability to remain calm and professional in high-pressure situations.
Ability to stand, walk, and move around the restaurant for extended periods.
Occasionally lift and carry items up to 20 pounds.
Flexibility to work evenings, weekends, and holidays.

Nice To Haves

Familiarity with reservation systems or software.
Previous host or hostess experience; experience is preferred but not required.

Responsibilities

Welcome guests with a friendly, positive attitude; manage the waitlist and reservations; estimate wait times; escort guests to tables; present menus; and seat guests according to seating charts and server rotation.
Take and confirm reservations by phone or through the restaurant’s reservation system, maintain accurate reservation records, and communicate guest requests and preferences to servers and kitchen staff.
Provide information about the restaurant, menu items, daily specials, and promotions; assist with coat check if applicable; and handle guest questions, concerns, and special requests professionally.
Communicate and coordinate with servers, bussers, and kitchen staff to support efficient seating, guest flow, and service.
Track waiting guests, notify them when tables are ready, and communicate waitlist status and estimated wait times.
Keep the host stand and waiting area clean, organized, and well-stocked; ensure menus and promotional materials are in good condition and readily available.