Host - BRU Burger, Noblesville

CRG Dining•Noblesville, IN

3d•Onsite

About The Position

As a Host at BRU Burger in Noblesville, you are the first point of contact for guests and help set the tone for their dining experience. You welcome and assist guests, manage reservations and waitlists, coordinate seating with the service team, and help ensure an organized and positive guest experience. The role requires standing, walking, and moving around the restaurant for extended periods, and occasionally lifting and carrying items up to 20 pounds. Flexibility to work evenings, weekends, and holidays is required. This is a non-exempt position eligible for overtime compensation in accordance with applicable regulations. Cunningham Restaurant Group offers competitive compensation, a welcoming team environment, and opportunities for growth. The company is committed to diversity, equal opportunity, fairness, and inclusivity.

Requirements

Excellent customer service and communication skills.
Friendly and outgoing personality with a positive attitude.
Strong organizational and multitasking abilities.
Ability to remain calm and professional in high-pressure situations.
Ability to stand, walk, and move around the restaurant for extended periods.
Ability to occasionally lift and carry items up to 20 pounds.
Flexibility to work evenings, weekends, and holidays.

Nice To Haves

Familiarity with reservation systems or software.
Previous host or hostess experience; experience is preferred but not required, and training will be provided.

Responsibilities

Welcome arriving guests with a friendly, positive attitude.
Manage waitlists and reservations, estimate wait times, and make waiting guests comfortable.
Escort guests to tables, present menus, and provide assistance as needed.
Seat guests according to seating charts and server rotation to optimize table turnover.
Take and confirm reservations by phone or through the restaurant reservation system, and keep reservation records accurate and current.
Communicate special requests and guest preferences to servers and kitchen staff.
Provide information about the restaurant, menu items, daily specials, and promotions.
Assist with coat check, if applicable.
Handle guest inquiries, concerns, and special requests professionally and attentively.
Communicate and coordinate with servers, bussers, and kitchen staff to support efficient seating and service.
Notify waiting guests when their tables are ready and communicate waitlist status and estimated wait times.
Keep the host stand and waiting area clean, organized, and well-stocked; maintain menus and promotional materials in good condition and readily available.