Host (Top of the Rock - Rockefeller Center)

SPS North America•New York, NY

5d•Onsite

About The Position

Hosts at Top of the Rock at Rockefeller Center provide a professional, customer-focused welcome and guide visitors through a premier New York City attraction. They set the tone for the guest experience, help ensure smooth operations, and represent the attraction’s service standards. This seasonal opportunity offers experience at a major NYC destination, with potential consideration for future opportunities based on performance and business needs. The role is scheduled for 25 hours per week, with shifts between 7:00 AM–3:00 PM and 3:00 PM–12:00 AM. The attraction operates Monday through Sunday, 7:00 AM–12:00 AM. Hosts work throughout the attraction, including elevated floors, and must be comfortable with changing climate conditions. The position involves significant walking and standing.

Requirements

Outgoing, enthusiastic personality and a genuine passion for guest service.
Consistent professionalism and a polished demeanor.
A can-do attitude and solution-oriented mindset.
Strong verbal and written communication skills in English.
Team-player mentality and positive attitude.
Comfort working in changing climate conditions and on high-altitude floors.
Flexibility to work varied shifts, including weekends, holidays, and overtime during peak seasons.
Ability to walk and stand for a significant portion of the shift and work throughout all areas of the attraction, including elevated floors.

Responsibilities

Meet, greet, and interact with guests in a professional, friendly, and welcoming manner.
Provide directions throughout the attraction to maintain smooth guest flow.
Share safety information and helpful insights about Top of the Rock, Rockefeller Center, and New York City.
Admit ticket holders using wireless admission terminals.
Load guests into elevators and manage traffic flow in high-visibility areas.
Identify and resolve guest-flow challenges in partnership with leadership.
Listen actively and respond thoughtfully to guest inquiries.

Benefits

Career growth and the opportunity to learn new skills.
Learning and development.
Employee recognition programs.
Paid time off; temporary employees receive a minimum of one hour per 30 hours worked, subject to applicable account terms and tenure.
Employee and client referral bonuses for current employees.
Medical, dental, and vision coverage.
HCFSA, DCFSA, and HSA.
Commuter transit and parking pre-tax plans.
Supplemental life insurance, life insurance, accident insurance, critical illness insurance, hospital indemnity, and short-term disability.
Legal program and identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee assistance program (EAP).
Education discounts.
401(k) with matching.
Entertainment discounts.