Stylist (Sales Associate) - Rockefeller Center

Cole Haan•New York, NY

About The Position

At Cole Haan, the Stylist (Sales Associate) inspires confidence through style by providing customer-focused styling advice, building meaningful connections, and delivering exceptional shopping experiences. The Stylist acts as a trusted advisor, fit expert, and brand ambassador, bringing Cole Haan’s “#RUOBSESSED?” Selling Program to life through curiosity, product education, and personalized recommendations. Using the “Step Into Style” approach, the Stylist helps customers find products suited to their lifestyles and everyday needs while supporting store sales and goals. The role includes achieving personal sales and performance goals; providing styling guidance and product information; building customer relationships and loyalty; and supporting store initiatives, operations, visual merchandising, shipment processing, replenishment, omnichannel orders, and housekeeping. The Stylist is expected to represent Cole Haan’s standards and values and contribute to a collaborative, inclusive, customer-focused team environment.

Responsibilities

Achieve personal sales and key performance goals.
Drive revenue through exceptional service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to uncover customer needs, build connections, and provide personalized solutions.
Assist the leadership team with store initiatives that support profitability and business objectives.
Represent the Cole Haan brand and uphold its appearance, professionalism, and customer-engagement standards.
Guide customers through the “Step Into Style” experience with personalized recommendations across product categories and head-to-toe solutions.
Address customer concerns, overcome objections, and recommend solutions that suit customers’ preferences and needs.
Stay informed about seasonal collections, product innovations, product features, and fashion trends, and share relevant information with customers.
Put customers first, act with integrity, collaborate with teammates, and deliver confidence-inspiring experiences.
Use fit expertise, product knowledge, and styling acumen to meet customers’ lifestyle and wardrobe needs.
Build lasting customer relationships through authentic engagement and follow-up to support loyalty, repeat business, and brand advocacy.
Follow company policies and procedures and notify management of infractions.
Contribute to a collaborative, inclusive, and customer-focused team environment.
Follow operational, loss-prevention, health, and safety procedures.
Support and maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Receive and process shipments and replenish the sales floor.
Support Enterprise Order Management (EOM) omnichannel processing.
Complete housekeeping tasks.