Stylist (Sales Associate) - Rockefeller Center

Cole Haan•New York, NY

About The Position

Cole Haan is seeking passionate, customer-focused individuals who enjoy styling, building meaningful connections, and delivering exceptional experiences. The Stylist (Sales Associate) is a trusted advisor, fit expert, and brand ambassador who brings the company’s “#RUOBSESSED?” Selling Program to life. Through curiosity, product education, and personalized recommendations, the Stylist helps customers discover products suited to their lifestyles and everyday needs. Using the “Step Into Style” approach, the Stylist creates inspiring shopping experiences that build customer confidence and loyalty while supporting store sales and goals. The role also supports store operations, including visual merchandising, shipment processing, sales floor replenishment, omnichannel order processing, and housekeeping. Cole Haan is an Equal Opportunity Employer committed to equal opportunity and treatment of qualified individuals.

Responsibilities

Achieve personal sales and key performance goals.
Drive revenue growth through exceptional service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to uncover customer needs, build meaningful connections, and provide personalized solutions.
Assist the leadership team in executing store initiatives that support profitability and business objectives.
Represent the brand by consistently meeting Cole Haan’s standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step Into Style” experience with personalized recommendations across product categories and head-to-toe solutions suited to their lifestyles and individual styles.
Build customer confidence by addressing concerns, overcoming objections, and recommending solutions that fit customers’ preferences and needs.
Stay informed about seasonal collections, product innovations, key features, and current fashion trends, and share relevant information with customers.
Uphold Cole Haan’s values by putting customers first, acting with integrity, collaborating with teammates, and delivering confidence-inspiring experiences.
Use fit expertise, product knowledge, and styling acumen to provide solutions for customers’ lifestyle and wardrobe needs.
Build lasting customer relationships through authentic engagement and follow-up to encourage loyalty, repeat business, and brand advocacy.
Follow company policies and procedures and notify management of infractions.
Contribute to a collaborative, inclusive, and customer-focused team environment.
Follow operational, loss prevention, health, and safety procedures.
Support and maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Support store operations by receiving and processing shipments and replenishing the sales floor.
Support Enterprise Order Management (EOM) omnichannel processing.
Complete housekeeping tasks.