Winter Plaza Ticket Sales Associate (Top of the Rock - Rockefeller Center)

SPS North America•New York, NY

5d•Onsite

About The Position

Top of the Rock at Rockefeller Center is seeking a confident, customer-focused Ticket Sales Associate for its winter seasonal operations. The associate will be among the first people guests meet and will help create a welcoming, memorable experience by sharing recommendations, promoting seasonal offerings, and supporting ticket and tour sales. This is a fast-paced, highly visible role in a dynamic outdoor environment. The seasonal opportunity offers hands-on experience at a premier New York City destination, with potential consideration for future opportunities based on performance and business needs. The position is scheduled for 25 hours per week, with shifts between 7:30 AM–3:30 PM or 3:00 PM–11:00 PM/12:00 AM. The attraction operates Monday through Sunday, 7:00 AM–12:00 AM. The role requires working outdoors in seasonal weather, including cold, wind, rain, and snow, and availability for weekends, evenings, holidays, and assigned shifts. Pay is $18 per hour. The posting is for an existing vacancy.

Requirements

High school diploma or equivalent.
Strong communication, organization, and problem-solving skills.
Confidence and comfort approaching guests.
Basic computer skills and ability to learn ticketing and point-of-sale systems.
Ability to work weekends, evenings, holidays, and assigned shifts.
Ability to work outdoors in cold, wind, rain, snow, and other seasonal conditions.
Ability to stand and walk for extended periods; bend, kneel, reach, and move throughout the work area.
Ability to lift, carry, push, or move materials up to 30 pounds using proper equipment or wheeled carts.
Ability to operate computers, tablets, ticketing systems, and/or cash registers.
Ability to project one's voice effectively in crowded environments.

Nice To Haves

1–2 years of experience in customer service, hospitality, tourism, retail, sales, or guest experience.
Experience at an attraction, observation deck, entertainment venue, or hospitality destination.
Multilingual skills.

Responsibilities

Welcome and engage guests.
Promote seasonal products, experiences, promotions, and special offers.
Provide information about attractions, observation deck experiences, landmarks, and points of interest.
Assist with ticket purchases, tour reservations, and transaction questions.
Address guest concerns professionally.
Communicate information clearly to individuals and large groups.
Monitor guest safety and report concerns to management.
Support special events, activations, and peak-period operations.
Follow company policies, procedures, and appearance standards.
Work independently and support team objectives.

Benefits

Career growth opportunities and the opportunity to learn or use a variety of skills.
Learning and development.
Employee recognition programs.
Paid time off: temporary employees receive a minimum of 1 hour for every 30 hours worked; amounts may increase based on tenure and/or assigned account, and approved time off may be used for any reason.
Employee and client referral bonuses for current employees.
Medical, dental, and vision coverage.
Health care and dependent care flexible spending accounts and a health savings account.
Commuter transit and parking pre-tax plans.
Supplemental life insurance, life insurance, accident insurance, critical illness insurance, hospital indemnity, and short-term disability.
Legal program and identity theft protection.
Pet discounts, pet insurance, and group home and auto insurance.
Employee assistance program.
Education discounts.
401(k) with matching.
Entertainment discounts.