Host - BRU Burger, Cincinnati

CRG Dining•Cincinnati, OH

About The Position

As a Host at BRU Burger in Cincinnati, you are the first point of contact for guests and help create an exceptional dining experience. You welcome and seat guests, manage reservations and waitlists, communicate with restaurant staff, and keep the host stand and waiting area organized. The role requires a friendly, professional approach and the ability to stay organized and calm in a busy restaurant. Training will be provided; previous host experience is preferred but not required. Cunningham Restaurant Group describes itself as a growing restaurant group with forty restaurants and eighteen concepts, guided by a commitment to community impact and sustainable, consistent growth. The company states that it embraces diversity and equal opportunity and does not discriminate based on the protected characteristics listed in the posting.

Requirements

Excellent customer service and communication skills.
Friendly, outgoing personality and positive attitude.
Strong organizational and multitasking abilities.
Ability to remain calm and professional in high-pressure situations.
Ability to stand, walk, and move around the restaurant for extended periods.
Ability to occasionally lift and carry items up to 20 pounds.
Flexibility to work evenings, weekends, and holidays.

Nice To Haves

Familiarity with reservation systems or software.
Previous host or hostess experience; not required, as training will be provided.

Responsibilities

Welcome guests warmly and positively as they arrive.
Manage the waitlist and reservations, estimate wait times, and help guests feel comfortable while they wait.
Escort guests to tables, present menus, and provide assistance as needed.
Seat guests according to seating charts and server rotation to optimize table turnover.
Take and confirm reservations by phone or through the restaurant’s reservation system, and maintain accurate reservation records.
Communicate guest requests and preferences to servers and kitchen staff.
Provide information about the restaurant, menu items, daily specials, and promotions.
Assist with coat check, if applicable, and handle guest inquiries, concerns, and special requests professionally.
Communicate and coordinate with servers, bussers, and kitchen staff to support efficient seating and service.
Track waiting guests and notify them when their tables are ready; communicate waitlist status and estimated wait times.
Keep the host stand and waiting area clean, organized, and stocked, and ensure menus and promotional materials are in good condition and available.