Host - BRU Burger, Lafayette

CRG Dining•Lafayette, IN

2d•Onsite

About The Position

As a Host at BRU Burger in Lafayette, you are the first point of contact for guests and help create a welcoming dining experience. You greet and seat guests, manage reservations and waitlists, coordinate with restaurant staff, and help keep the host stand and waiting area organized. The position offers training, a welcoming team environment, competitive compensation, and opportunities for growth within the restaurant.

Requirements

Excellent customer service and communication skills.
Friendly, outgoing personality and positive attitude.
Strong organizational and multitasking abilities.
Ability to remain calm and professional in high-pressure situations.
Ability to stand, walk, and move around the restaurant for extended periods.
Ability to occasionally lift and carry items up to 20 pounds.
Flexibility to work evenings, weekends, and holidays.

Nice To Haves

Familiarity with reservation systems or software.
Previous host or hostess experience; experience is preferred but not required, and training will be provided.

Responsibilities

Welcome guests with a friendly, positive attitude; manage the waitlist and reservations, estimate wait times, and keep guests comfortable while they wait.
Escort guests to tables, present menus, provide assistance, and seat guests according to seating charts and server rotation to optimize table turnover.
Take and confirm reservations by phone or through the restaurant’s reservation system, and keep reservation records accurate and up to date.
Communicate special requests and guest preferences to servers and kitchen staff.
Provide information about menu items, daily specials, and promotions; assist with coat check if applicable; and handle inquiries, concerns, and special requests professionally.
Coordinate with servers, bussers, and kitchen staff to manage guest flow and support efficient seating and service.
Track waiting guests, notify them when tables are ready, and communicate waitlist status and estimated wait times.
Keep the host stand and waiting area clean, organized, and well-stocked, and ensure menus and promotional materials are in good condition and readily available.