Host Person

SA Hospitality Group•Palm Beach, FL

About The Position

The Host Person welcomes, greets, and seats guests, ensuring their needs are met while they wait. The role supports a courteous, organized dining experience and works closely with restaurant staff and management to provide quality service. Depending on assignments and business needs, the Host Person may answer phones and arrange bookings, assist with service and opening or closing tasks, handle coat check, and respond to guest requests or complaints. The position requires teamwork, personal cleanliness, effective communication in English, time management, and the ability to work under pressure in a high-volume environment. The employee must be able to lift up to 25 pounds. SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act. Duties and responsibilities may be reviewed and modified as business needs change.

Requirements

Ability to work as part of a team and maintain personal cleanliness.
Ability to communicate and understand directions in English for workplace safety, and to understand, respond to, and engage with coworkers, managers, and guests in English.
Time-management skills and ability to work under pressure in a high-volume environment.
Active listening and learning skills.
Reading and speaking comprehension skills.
Discipline to follow established standards.
Ability to lift up to 25 pounds.

Nice To Haves

Very basic food handling, preparation, and cleaning skills.

Responsibilities

Greet guests promptly and courteously, and seat them according to management's assigned seating plan.
Promote teamwork and quality service through daily communication and coordination with coworkers and managers.
Answer phones, provide requested information, and arrange bookings.
When asked, clear and reset tables and assist with opening tasks, including checking flower arrangements, door glass, and floors.
Handle guest complaints and special requests when asked.
When assigned to coat check, receive and organize guests' coats, umbrellas, briefcases, or bags, and return items using numbered tickets.
Perform other duties as assigned by restaurant management.
Follow opening and closing procedures.
Maintain a professional demeanor with all staff.
Assist staff with service tasks, such as delivering food, to satisfy guests.
Remain accessible to staff and guests for questions related to guests and reservations.
Follow the service steps in the service and training manual and help communicate them to staff who serve guests.