Host Person

Mirbeau Inn & Spa•Rhinebeck, NY

23h

About The Position

Mirbeau is seeking a Host to welcome guests to its wellness-centered dining experience and support elevated front-of-house hospitality. The Host sets the tone for each visit by greeting guests warmly and professionally, managing reservations and seating, anticipating guest needs, and helping create memorable interactions. The role also supports dining room operations, coordinates with the spa reception team, and contributes to a calm, polished atmosphere aligned with Mirbeau’s standards.

Requirements

Prior experience in a host/hostess, guest services, or front-of-house role is preferred.
Experience in fine dining, elevated hospitality, or spa environments is strongly desired.
Strong interpersonal skills and an outgoing, charismatic personality.
Strong written and verbal communication skills.
Ability to maintain a polished, professional appearance aligned with Forbes and Mirbeau standards.
Excellent organizational skills and ability to multitask in a fast-paced, detail-oriented environment.
Ability to remain composed and gracious under pressure.
Commitment to exceptional guest service and hospitality standards.
Willingness to collaborate with front-of-house and back-of-house teams and other departments.
Flexibility to work evenings, weekends, and holidays as needed.
Physical ability to stand and walk for extended periods and move efficiently throughout the dining venue.

Nice To Haves

Familiarity with reservation management systems.
Basic knowledge of food and beverage service standards.
Understanding of dining room etiquette and refined guest service.

Responsibilities

Greet guests warmly and professionally using Forbes- and Mirbeau-approved language standards.
Escort guests to their tables, present menus, and provide a brief overview of the restaurant.
Offer basic menu knowledge and recommendations when requested.
Ensure guests receive prompt, courteous service.
Respond promptly and graciously to guest complaints or concerns, or escalate them to management when necessary.
Thank guests upon departure and extend a sincere farewell.
Answer dining room telephone calls and respond to reservation inquiries.
Manage reservations by phone, in person, and through reservation systems.
Coordinate table assignments to balance server sections and optimize dining room flow, avoiding overlooked or overbooked sections.
Receive and process group reservation memos from the Sales Department.
Ensure tables, silverware, and glassware are clean and properly set before service.
Monitor the dining room for cleanliness, ambiance, and guest needs.
Refill water and assist with beverage service as needed.
Assist servers during peak service periods when appropriate.
Decorate or set up the dining room for special events as needed.
Support smooth guest transitions between seatings.
Collaborate with the spa reception team to coordinate guest experiences.
Maintain a polished, professional appearance and demeanor.
Provide accurate information about restaurant and spa services.
Uphold health, safety, and hygiene standards in front-of-house areas.
Promote a calm, serene atmosphere aligned with the spa restaurant brand.
Assist with additional duties as assigned by management.