Host Person - Meril Part Time

M Resort•Henderson, NV

About The Position

The Host Person supports guest service and restaurant operations by maintaining the host stand and menus, providing information about hotel and casino services, managing guest flow and seating, answering calls, and assisting with reservations and inquiries. The role helps ensure tables are ready, side work is completed, staff breaks are coordinated, and shift transitions are communicated properly. The Host Person addresses initial guest concerns professionally and promptly escalates issues to the manager on duty. This position requires courteous service, strong communication and organizational skills, and the ability to work effectively in a fast-paced, high-volume setting. The position requires a high school diploma or GED, a minimum age of 18, and a valid Clark County Health Card. A professional appearance and compliance with uniform and grooming standards are required. Work may involve extended periods of standing or walking, handling and moving items of varying weights, and working in areas with changing noise, lighting, and temperature conditions. The work environment may include exposure to secondhand tobacco smoke. Nights, weekends, holidays, and overtime may be required based on business needs.

Requirements

Must be at least 18 years of age.
High school diploma or GED.
Strong organizational and interpersonal skills, including the ability to manage guest flow and seating efficiently.
Excellent verbal and written communication skills.
Basic math proficiency for handling guest counts and reservations.
Professional, confident, pleasant demeanor and well-groomed appearance in accordance with company standards.
Ability to build and maintain effective working relationships with guests, team members, and other departments.
Thorough understanding of company and departmental policies, procedures, rules, and regulations.
Ability to read, write, and communicate effectively in English.
Ability to read and interpret safety rules, operating procedures, manuals, and other documents in English.
Ability to communicate clearly and professionally with guests, team members, and management, including in high-pressure or fast-paced situations.
Ability to respond to guest inquiries, concerns, and feedback with courtesy and accuracy.
Ability to document incidents, complete reports, and follow written instructions precisely.
Ability to communicate policies, procedures, and expectations to team members.
Ability to use common sense and sound judgment when carrying out written, oral, or diagrammed instructions.
Problem-solving skills in standardized situations involving multiple variables.
Ability to make quick decisions under pressure while maintaining guest satisfaction and safety.
Ability to assess situations and respond appropriately to guest needs, operational challenges, and unexpected events.
Logical thinking and adaptability in a fast-paced, high-volume environment.
Ability to prioritize tasks and manage time effectively during peak business hours.
Ability to interpret and follow company policies, procedures, and regulatory guidelines.
Professionalism and discretion when handling sensitive or confidential information.
Must qualify for licensing and permit requirements mandated by federal, state, and local regulations.
Valid Clark County Health Card required.
Ability to stand for extended periods and use hands to handle tools, equipment, and objects.
Ability to reach with arms, speak clearly, and actively listen in a fast-paced environment.
Visual acuity, including close vision, color differentiation, and peripheral awareness.
Ability to lift and move up to 10 pounds regularly, up to 30 pounds frequently, and up to 50 pounds occasionally, with assistance or equipment as needed.
Ability to push, pull, bend, twist, stoop, crouch, kneel, maintain balance, and navigate stairs, ramps, and uneven surfaces as needed.
Ability to perform physical tasks safely and efficiently in a dynamic, guest-facing setting.

Nice To Haves

Previous experience in a high-volume, full-service restaurant environment.
Experience with MMS and MICROS systems.

Responsibilities

Present clean, organized menus to guests and inspect menus regularly, replacing worn or damaged menus.
Maintain the professional appearance and cleanliness of the host stand and surrounding areas.
Provide guests with accurate information about hotel and casino services, dining options, and hours of operation.
Monitor guest wait times and identify large parties to support efficient seating and service.
Answer incoming calls at the host stand and assist with reservations or inquiries.
Oversee and support team members in completing side work.
Address initial guest concerns or complaints professionally and promptly notify the manager on duty of issues.
Remain on duty until properly relieved and communicate relevant information to incoming staff.
Confirm tables are properly set and ready for service at the beginning of each shift.
Assist the manager with coordinating staff breaks as needed.
Provide courteous and friendly service to guests and team members.