FOH - Host Person

Saho Hospitality Group•New York, NY

About The Position

The FOH - Host Person welcomes, greets, and seats guests, ensuring their needs are met while they wait. The role includes following management’s seating assignments, answering phones, providing requested information, and arranging bookings. The host promotes teamwork and quality service through daily communication and coordination with coworkers and managers, and remains accessible to staff and guests for reservation- and guest-related questions. When asked, the host may clear and reset tables, assist with opening tasks, handle guest complaints or special requests, check and organize guests’ coats and other belongings, and assist with food delivery or other service steps. The host follows opening and closing procedures, service steps in the service and training manual, and directions from restaurant management. Duties and responsibilities may be reviewed or modified as business needs change.

Requirements

Ability to work as part of a team and maintain personal cleanliness.
Ability to communicate in English and understand directions in English to ensure workplace safety.
Ability to understand, respond to, and engage with coworkers, managers, and guests in English.
Time-management skills and ability to work under pressure in a high-volume environment.
Active listening and learning skills.
Reading and speaking comprehension skills.
Discipline to follow established standards.
Ability to lift up to 25 pounds.

Nice To Haves

Very basic food handling, preparation, and cleaning skills.

Responsibilities

Greet guests promptly and courteously, and seat them according to management’s assignments.
Communicate and coordinate daily with coworkers and managers to promote teamwork and quality service.
Answer phones, provide requested information, and arrange bookings.
When asked, clear and reset tables and assist with opening tasks, including checking flower arrangements, door glass, and floors.
Handle guest complaints and special requests when asked.
If assigned to coat check, receive and organize guests’ coats, umbrellas, briefcases, or bags, and return items using numbered tickets.
Assist with other duties assigned by restaurant management.
Follow opening and closing procedures.
Maintain a professional demeanor with all staff.
Assist staff with service steps, including food delivery, to satisfy guests.
Remain accessible to staff and guests to answer guest- and reservation-related questions.
Follow service steps in the service and training manual and help communicate them to staff who serve guests.