Host / Cashier - FOH
About The Position
The Host/Cashier is the first point of contact for guests and helps deliver a warm, welcoming experience. The role greets guests, manages dining-room flow, processes payments, and maintains an organized and efficient front-of-house environment. It involves frequent guest interaction in high-traffic areas and occasional exposure to outdoor weather while managing front-door flow. This position is classified as non-exempt under the Fair Labor Standards Act. Employees are entitled to overtime pay for hours worked over 40 in a workweek, or under the applicable state-law standard. Trapper's Sushi is an Equal Employment Opportunity employer and makes employment decisions without regard to protected characteristics.
Requirements
- Strong verbal communication skills and ability to engage with guests in a friendly, professional manner.
- Ability to multitask and maintain composure in a fast-paced environment.
- Attention to detail when entering orders, quoting wait times, or processing payments.
- Ability to follow written and verbal instructions.
- Must obtain a valid Food Handler's Permit/State Food Worker Card before the first day of work, as required by state law.
Nice To Haves
- Previous customer service or hospitality experience is preferred but not required.
Responsibilities
- Greet guests warmly and help create a memorable experience.
- Manage the waitlist, seating rotation, and table availability to support smooth service flow.
- Answer phones promptly and handle takeout orders accurately.
- Process payments and cash/card transactions, following cash-handling procedures.
- Maintain the cleanliness and organization of the host stand, lobby, menus, and assigned restrooms.
- Communicate with servers, managers, and kitchen staff about seating, large parties, and special requests.
- Monitor lobby conditions and guest needs, including ADA access and accommodations.
- Support to-go order packaging and accuracy when volume requires.
- Follow company safety, sanitation, and cleanliness standards, including proper chemical handling and PPE use when cleaning.
- Demonstrate teamwork, integrity, and respect while upholding a positive and inclusive work environment.
Benefits
- Medical insurance, 80% employer paid after 60 days with qualifying hours.
- 401(k) with company match, eligible after 1 year of service.
- Voluntary dental and vision coverage.
- Employee Assistance Program (EAP).
- Paid sick leave under Washington state and local laws.
- Employee meal discounts.
- Opportunities for advancement within a growing restaurant group.
- Supportive, team-oriented culture.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
