FOH - Host Person

SA Hospitality Group•Miami, FL

12h

About The Position

The Host Person welcomes, greets, and seats guests, ensuring their needs are met while they wait. The role supports smooth restaurant operations through guest and reservation assistance, coordination with coworkers and managers, and adherence to service and training standards. Depending on assignment, the Host Person may also assist with table resets, opening and closing tasks, coat check, guest requests or complaints, and other duties assigned by restaurant management. The position requires teamwork, personal cleanliness, English communication skills, time management, active listening, and the ability to work under pressure in a high-volume environment. The role may require lifting up to 25 pounds. SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act. The company states that it is an equal opportunity employer and that all hires must provide satisfactory proof of employment authorization and identity for Form I-9 completion within 72 hours of starting work.

Requirements

Ability to work as part of a team and maintain personal cleanliness.
Ability to communicate and understand directions in English for workplace safety, and to understand, respond to, and engage with coworkers, managers, and guests in English.
Time-management skills and ability to work under pressure in a high-volume environment.
Active listening and learning skills.
Reading and speaking comprehension skills.
Discipline to follow established standards.
Ability to lift up to 25 pounds.

Nice To Haves

Very basic food handling, preparation, and cleaning skills are welcomed.

Responsibilities

Greet guests promptly and courteously, and seat them according to management's seat assignments.
Coordinate and communicate with coworkers and managers to promote teamwork and quality service.
Answer phones, provide requested information, and arrange bookings.
When asked, clear and reset tables and assist with opening tasks, including checking flower arrangements, door glass, and floors.
Handle guest complaints and special requests when asked.
When assigned to coat check, receive and organize guests' coats, umbrellas, briefcases, or bags and return items using numbered tickets.
Perform other duties assigned by restaurant management.
Follow opening and closing procedures.
Maintain a professional demeanor with all staff.
Assist staff with service steps, including food delivery, to satisfy guests.
Remain accessible to staff and guests to answer guest- and reservation-related questions.
Follow service steps in the service and training manual and help communicate them to staff who serve guests.