FOH - Host Person

Saho Hospitality Group • Miami, FL

1d

About The Position

The Host Person welcomes, greets, and seats guests, ensuring their needs are met while they wait. The role supports smooth restaurant operations by coordinating with coworkers and managers, answering phones, providing information, arranging bookings, and assisting with service and other duties as assigned by restaurant management.

The position follows opening and closing procedures and the service steps in the service and training manual. Depending on assignment, duties may include clearing and resetting tables, completing opening tasks, handling guest complaints or special requests, and managing coat-check items. The Host Person maintains a professional demeanor and assists staff in satisfying guests’ needs.

Requirements

• Ability to work as part of a team.
• Personal cleanliness.
• Ability to communicate in English and understand directions in English to ensure workplace safety.
• Ability to understand, respond to, and engage with coworkers, managers, and guests in English.
• Time-management skills and ability to work under pressure in a high-volume environment.
• Active listening and learning skills.
• Reading and speaking comprehension skills.
• Discipline to follow established standards.
• Ability to lift up to 25 pounds.

Nice To Haves

• Very basic food-handling, preparation, and cleaning skills are welcomed.

Responsibilities

• Greet guests promptly and courteously, and seat them according to management’s seat assignments.
• Promote teamwork and quality service through daily communication and coordination with coworkers and managers.
• Answer phones, provide requested information, and arrange bookings.
• When asked, clear and reset tables and assist with opening tasks, such as checking flower arrangements, cleaning door glass, and removing trash or paper from floors.
• Handle guest complaints and special requests when asked.
• When assigned to coat check, receive and organize guests’ coats, umbrellas, briefcases, or bags and return items using numbered tickets.
• Assist with other duties as assigned by restaurant management.
• Follow opening and closing procedures.
• Maintain a professional demeanor with all staff.
• Assist staff with service tasks, including food delivery, to satisfy guests.
• Be available to staff and guests to answer guest- and reservation-related questions.
• Follow service steps in the service and training manual and help communicate them to staff who serve guests.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed