Host Person

Saho Hospitality Group•Palm Beach, FL

About The Position

The Host Person welcomes, greets, and seats guests and ensures their needs are met while they are waiting. The role supports restaurant operations by coordinating with co-workers and managers, answering phones, providing information, and arranging bookings. Depending on assignment, the Host Person may also assist with table resets, opening tasks, guest complaints and special requests, coat check, food delivery, and other duties assigned by restaurant management. The role follows service, opening, and closing procedures and maintains a professional demeanor with staff and guests. SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. This job description may be reviewed as duties and responsibilities change with business necessity, and essential and marginal job functions may be modified.

Requirements

Ability to work as part of a team and maintain personal cleanliness.
Ability to communicate and understand directions in English for workplace safety.
Ability to understand, respond to, and engage with co-workers, managers, and guests in English.
Time-management skills and ability to work under pressure in a high-volume environment.
Active listening and learning skills.
Reading and speaking comprehension skills.
Discipline to follow established standards.
Ability to lift up to 25 pounds.

Nice To Haves

Very basic food handling, preparation, and cleaning skills are welcomed.

Responsibilities

Greet guests promptly and courteously, and seat them according to management’s seat assignments.
Promote teamwork and quality service through daily communication and coordination with co-workers and managers.
Answer phones, provide requested information, and arrange bookings.
As requested, clear and reset tables and assist with opening tasks, including checking flower arrangements, door glass, and floors.
Handle guest complaints and special requests when asked.
When assigned to coat check, receive and organize guests’ coats, umbrellas, briefcases, and bags, and return items using numbered tickets.
Perform other duties as assigned by restaurant management.
Follow opening and closing procedures.
Maintain a professional demeanor with all staff.
Assist staff with service tasks, such as food delivery, to satisfy guests.
Remain accessible to staff and guests to answer guest- and reservation-related questions.
Follow service steps in the service and training manual and help communicate them to staff who serve guests.