Hostperson - Hotel Vin

Coury Hospitality • Grapevine, TX

4d

About The Position

The Host Person is the first and last point of contact for guests and helps set the tone for an exceptional dining experience. The role manages reservations, guest flow, and special requests while following luxury hotel brand standards. It requires a warm, professional, poised presence in a fast-paced, high-expectation environment, as well as coordination with restaurant and hotel teams to support smooth service.

Requirements

• Must meet state and local age requirements.
• Must meet state and local food handler certification requirements.
• Exceptional interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance, demeanor, and emotional intelligence.
• Ability to remain composed under pressure.
• Flexible schedule, including evenings, weekends, and holidays.
• Ability to stand or walk for extended periods.
• Ability to reach, bend, stoop, and occasionally lift up to 25 pounds.
• Ability to escort guests comfortably throughout the dining room.
• Must wear required personal protective equipment according to job responsibilities.

Nice To Haves

• Previous experience in luxury hospitality, fine dining, or upscale restaurants is preferred.

Responsibilities

• Welcome guests with warmth, professionalism, and brand-appropriate hospitality.
• Maintain a calm, polished presence in a fast-paced, high-expectation environment.
• Manage reservations using the hotel’s reservation system, such as OpenTable, SevenRooms, or an in-house system.
• Use professional phone etiquette with external and internal guests.
• Coordinate table assignments to balance service flow and maximize guest comfort.
• Manage waitlists, walk-ins, and VIP reservations accurately.
• Communicate wait times clearly and professionally.
• Identify and acknowledge VIPs, hotel loyalty members, and returning guests.
• Note and communicate special occasions, preferences, allergens, and dietary restrictions.
• Handle guest concerns discreetly and escalate them appropriately.
• Escort guests to tables and present menus with proper etiquette.
• Maintain communication with servers, management, and kitchen teams.
• Support seamless service pacing and dining room transitions.
• Coordinate with concierge, front desk, and room service teams when needed.
• Thank guests, provide a gracious farewell, and invite them to return.
• Maintain the host stand, menus, and reservation materials in immaculate condition.
• Adhere to grooming, uniform, and luxury brand presentation standards.
• Follow hotel policies and safety and confidentiality guidelines.
• Perform additional or revised tasks and responsibilities as assigned by the manager based on business volume and operational needs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed