Hostperson - Hotel Vin

Coury Hospitality • Grapevine, TX

1d

About The Position

The Host Person serves as the first and last point of contact for guests, setting the tone for an exceptional dining experience. The role requires poise, warmth, and precision while managing reservations, guest flow, and special requests in alignment with luxury hotel brand standards. The position is in the Food and Beverage department and reports to the Restaurant Manager.

Requirements

• Meet state and local age requirements.
• Meet state and local food handler certification requirements.
• Exceptional interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance, demeanor, and emotional intelligence.
• Ability to remain composed under pressure.
• Flexible schedule, including evenings, weekends, and holidays.
• Ability to stand or walk for extended periods.
• Ability to reach, bend, stoop, and occasionally lift up to 25 pounds.
• Ability to escort guests comfortably throughout the dining room.
• Wear required personal protective equipment in accordance with job responsibilities.

Nice To Haves

• Previous experience in luxury hospitality, fine dining, or upscale restaurants.

Responsibilities

• Welcome guests with warmth, professionalism, and brand-appropriate hospitality.
• Maintain a calm, polished presence in a fast-paced, high-expectation environment.
• Manage reservations using the hotel’s reservation system, such as OpenTable, SevenRooms, or in-house systems.
• Use professional phone etiquette with external and internal guests.
• Coordinate table assignments to balance service flow and maximize guest comfort.
• Accurately manage waitlists, walk-ins, and VIP reservations.
• Communicate wait times clearly and professionally.
• Identify and acknowledge VIPs, hotel loyalty members, and returning guests.
• Note and communicate special occasions, preferences, allergens, and dietary restrictions.
• Handle guest concerns with discretion and escalate appropriately.
• Escort guests to tables and present menus with proper etiquette.
• Maintain constant communication with servers, management, and kitchen teams.
• Support seamless service pacing and dining room transitions.
• Coordinate with concierge, front desk, and room service teams when needed.
• Thank guests, offer a gracious farewell, and invite them to return.
• Maintain an immaculate host stand, menus, and reservation materials.
• Adhere to grooming, uniform, and luxury brand presentation standards.
• Follow hotel policies and safety and confidentiality guidelines.
• Perform additional tasks and responsibilities as assigned by the manager or as business volume and work needs require.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed