Server, Assistant - Hotel Vin

Coury Hospitality•Grapevine, TX

About The Position

The Server Assistant supports Servers by staying attentive to the flow of service within their station and knowing the status of each table. The role welcomes guests and accommodates their needs, while handling setup, service, and cleanup of service items according to company standards and safety and sanitation policies. The Server Assistant communicates continuously with the Server, maintains a graceful presence at the table, and pays close attention to detail. The position is in the Food and Beverage department and reports to the Restaurant Manager. It is classified as non-exempt. Additional duties may be assigned or revised by management based on business volume and operational needs.

Requirements

Ability to think and communicate clearly in high-pressure situations.
Ability to move quickly and gracefully throughout the dining room.
Growing knowledge of the restaurant’s menu, ingredients, and cooking techniques.
Knowledge of glassware types.
Ability to maintain regular attendance and punctuality and arrive in a complete uniform for scheduled shifts.
Ability to walk and stand throughout an eight-hour shift.
Ability to lift, balance, and carry large oval dining-room service trays.
Ability to lift, push, pull, and move up to 40 pounds.

Responsibilities

Assist Servers and Hosts with serving food and beverages when requested.
Provide water service and maintain water levels throughout meals.
Clear, clean, and reset tables with service wares at the appropriate time, following company and sanitation standards.
Crumb tables as directed by the Server.
Transport dirty tableware from the dining room to the dish drop area and sort it accordingly.
Maintain the stock and cleanliness of stations, including silverware, linen, and condiments; wipe down booths and chairs; move tables and chairs; and clean floors as needed.
Fold napkins, polish silver, replenish condiments, and keep the side stand organized and fully stocked during each shift.
Keep the dining room, waiting area, and service area clean, stocked, and visually appealing.
Respond promptly and graciously to guest service issues and report them to the appropriate Server or Manager on Duty.
Maintain an acceptable appearance for the station and surrounding area.
Complete special cleaning projects as needed, such as dusting, polishing, and scrubbing walls.
Maintain communication and teamwork with coworkers and supervisors.
Conduct oneself professionally, recognizing that actions and communications are visible to guests.
Perform additional duties assigned by management or required by business volume.