Server, Assistant - Hotel Vin

Coury Hospitality•Grapevine, TX

About The Position

The Server Assistant supports Servers and Hosts and helps ensure smooth, attentive dining-room service. The role requires awareness of service flow and table status, guest-focused assistance, and ongoing communication with the Server. The Server Assistant sets up, serves, and cleans service items according to company standards and safety and sanitation policies, while maintaining a graceful, detail-oriented presence around guests. The position also involves maintaining clean, organized, and well-stocked dining-room stations and service areas; clearing and resetting tables; transporting and sorting used tableware; and completing routine and special cleaning tasks. Additional duties may be assigned or adjusted according to business volume and current needs. Employment is at-will and this job description does not create a contract of employment.

Requirements

Ability to think and communicate clearly in high-pressure situations.
Ability to move quickly and gracefully throughout the dining room.
Growing knowledge of the restaurant’s menu, ingredients, and cooking techniques.
Knowledge of glassware types.
Ability to maintain regular attendance and punctuality and to arrive in a complete uniform for scheduled shifts.
Ability to walk and stand throughout an eight-hour shift.
Ability to lift, balance, and carry large oval dining-room service trays.
Ability to lift, push, pull, and move up to 40 pounds.

Responsibilities

Assist Servers and Hosts with serving food and beverages when requested.
Provide water service and maintain water levels throughout the meal.
Clear, clean, and reset tables with service wares at the appropriate time, following company and sanitation standards.
Crumb tables as directed by the Server.
Transport dirty tableware from the dining room to the dish drop area and sort it accordingly.
Maintain the stock and cleanliness of stations for all meal periods, including necessary equipment, silverware, linen, and condiments.
Wipe down booths and chairs; move tables and chairs and clean floors as necessary.
Fold napkins, polish silver, and replenish condiments.
Keep the side-stand organized and fully stocked during each shift.
Ensure the dining room, waiting area, and service area are clean, stocked, and visually appealing.
Respond promptly and graciously to guest-service issues and report them to the appropriate Server or Manager on Duty.
Maintain an acceptable appearance for the station and surrounding area.
Complete special cleaning projects, such as dusting, polishing, and scrubbing walls, as weekly needs determine.
Maintain communication and teamwork with co-workers and supervisors.
Conduct oneself professionally, recognizing that actions and communications are visible to guests.
Perform additional or revised tasks as assigned according to management direction, business volume, and current work needs.