Host/Hostess - Full Time

Trump Miami Resort Management LLC• Doral, FL, US, FL

About The Position

The Host/Hostess welcomes and escorts guests to restaurant tables, offers seating choices, presents menus, and helps maintain a courteous and efficient dining-room operation that supports guest satisfaction. The role also monitors restaurant activity and phone lines and provides service in accordance with Trump National Doral-Miami standards. The position coordinates shift communication through daily log-book entries, participates in pre-shift meetings, and handles reservations and arrangements for special functions. Hosts/Hostesses may serve as a restaurant or bar server when circumstances require, perform opening and closing duties, and assist with cleaning, stocking, folding napkins, and other side work. Supportive duties can include carrying and refilling coffee or tea, responding to special requests, assisting with inventory and general cleaning, and monitoring and helping maintain outlet menus. The role requires adherence to applicable liquor regulations and resort service and safety standards. Associates may be asked to work varying schedules based on business needs and to support other operational areas when needed to help ensure guest satisfaction. High school graduation or equivalent is required; restaurant service experience and specified trainings or certifications are preferred.

Requirements

High school graduate or equivalent.
Knowledge of restaurant operations, including appropriate staffing levels, service equipment, and guest relations.
Ability to read English and understand guest requests, memos, reservations, promotional materials, event orders, and similar written materials.
Ability to communicate orally and verbally in English with associates and outside entities.
Ability to remember, recite, and promote menu items.
Ability to move throughout a crowded room to seat guests.
Willingness and ability to taste food items relevant to the menu.
Ability to handle guest complaints and concerns in a friendly, positive manner by listening, demonstrating empathy, and providing proactive solutions.
Ability to perform the essential functions of the job with or without reasonable accommodation.
Regular attendance in accordance with company standards.
Compliance with applicable service, safety, and liquor regulations.

Nice To Haves

Restaurant service experience preferred.
Food Handler Certification.
Responsible Vendors Training.
CPR Training preferred.
Slip-resistant safety shoes preferred.

Responsibilities

Welcome guests, offer seating choices, escort them to their tables, and present menus.
Monitor restaurant activity and phone lines and provide guest service according to Trump National Doral-Miami standards.
Maintain daily log-book entries to coordinate communication between shifts and management.
Participate in daily pre-shift meetings covering promotions, specials, guest comments, events, and memos.
Receive and record reservations and arrange for special functions in the restaurant.
Assume restaurant or bar server duties when circumstances require.
Perform opening and closing duties and assist with side work, including cleaning, stocking, and folding napkins.
Perform other guest-service tasks as requested, including carrying or refilling coffee and tea and handling special requests.
Maintain communication among guests, management, and service associates; attend required meetings and contribute to communication and education.
Assist with inventory as instructed and with general cleaning of dining room, bar, and public areas.
Monitor outlet-menu cleanliness and condition and assist with menu editing and printing.
Follow state, federal, and corporate liquor regulations concerning service to minors and intoxicated guests.
Support other operational areas as needed to help ensure guest satisfaction.
Maintain a neat, clean, and well-groomed appearance and comply with resort service and safety standards.