Host/Hostess - Full time

St. Luke's University Health Network • Coaldale, PA

4d

About The Position

The Host/Hostess prepares, delivers, and picks up patient meal trays; communicates menu preferences; delivers nourishments; and takes inventory of floor supplies and replenishes them to par level. The role works with patients and their families, nursing, and food service support to maximize meal satisfaction and provides exceptional customer service as a primary liaison between patients and food service operations.

The position cross-trains across Host/Hostess shifts: 6–2:30, 6:30–3, 9:30–6, and 3–8 p.m. On-the-job training is provided.

Requirements

• Ability to communicate effectively in English.
• Ability to hear normal conversation and have general, far, and peripheral vision.
• Ability to perform the described physical activities, including walking, sitting, standing, handling, twisting or turning, lifting, carrying, pushing, pulling, stooping or bending, climbing, and reaching above shoulder level.

Nice To Haves

• High school graduation or equivalent preferred.
• Customer service and/or food service experience preferred, but not necessary.

Responsibilities

• Assist patients with verbal meal selections in accordance with their current nutrition care orders.
• Communicate patient food preferences to the food service department to support meal satisfaction.
• Communicate with the patient care team about patients who are problematic, in isolation, or unable to complete menus, and learn relevant preferences or family requests.
• Answer patient calls promptly and courteously, and process requests in accordance with nutritional care orders.
• Perform minor food preparation and portioning in accordance with departmental policy.
• Use the Vision-Meals Your Way computerized ordering system.
• Use EPIC to view and print reports and initiate downtime procedures.
• Share basic diet information with patients and refer further education or concerns to a dietitian.
• Demonstrate knowledge of diets and alternate meal options.
• Transport patient trays.
• Prepare, deliver, and pick up trays; deliver nourishments; and inventory and replenish floor supplies to par level.
• Provide exceptional customer service and serve as a liaison between patients and food service operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED