Host/Hostess - Full time

St. Luke’s University Health Network•Coaldale, PA

About The Position

St. Luke’s Host/Hostess prepares, delivers, and picks up patient meal trays; communicates menu preferences; delivers nourishments; and inventories and replenishes floor supplies to par levels. The role works with patients and their families, nursing, and food service support to maximize meal satisfaction, provides exceptional customer service, and serves as a primary liaison between patients and food service operations. Host/Hostesses cross-train across the listed shifts: 6–2:30, 6:30–3, 9:30–6, and 3–8 p.m. The position assists patients with verbal meal selections according to their nutrition care orders, communicates preferences to the food service department, and coordinates with the patient care team when patients are problematic, in isolation, or unable to complete menus. It responds promptly and courteously to patient calls and processes requests according to nutrition care orders. Duties also include minor food preparation and portioning, transporting trays, sharing basic diet information, and referring patients to a dietitian for further education or concerns. The role requires knowledge of diets and alternate meal options and proficiency with the Vision-Meals Your Way computerized ordering system and EPIC for viewing and printing reports and initiating downtime procedures. On-the-job training is provided. Applicants are asked to apply using their full legal name and current home address and to include employment history for the past seven years, including their current employer. Uploading a current resume with work history, education, and applicable certifications or licenses is encouraged. Creating a profile after the first application is highly recommended. St. Luke’s University Health Network is an Equal Opportunity Employer.

Requirements

Must be able to communicate effectively in English.
High school graduation or equivalent is preferred.
Customer service and/or food service experience is preferred but not necessary.
Must be able to perform the described physical activities, including walking, sitting, standing, handling, twisting or turning, lifting, carrying, pushing, pulling, stooping or bending, climbing, and reaching above shoulder level.
Must have the ability to hear normal conversation and have general, far, and peripheral vision.

Nice To Haves

High school graduate or equivalent.
Customer service experience.
Food service experience.

Responsibilities

Prepare, deliver, and pick up patient meal trays.
Communicate patient menu preferences to the food service department and relevant patient care team members.
Deliver nourishments and take inventory of floor supplies, replenishing them to par levels.
Work with patients, families, nursing, and food service support to maximize patient meal satisfaction.
Assist patients with verbal meal selections in accordance with current nutrition care orders.
Communicate frequently with the patient care team regarding patients who are problematic, in isolation, or unable to complete a menu, to learn known preferences or family requests.
Answer patient calls promptly and courteously, processing requests in accordance with nutrition care orders.
Perform minor food preparation and portioning tasks in accordance with departmental policy.
Use the Vision-Meals Your Way computerized ordering system and EPIC to view and print reports and initiate downtime procedures.
Share basic diet information with patients and refer further education or concerns to a dietitian.
Demonstrate knowledge of diets and alternate meal options.
Transport patient trays.
Cross-train across the listed Host/Hostess positions and shifts.