Host/Hostess | Kea Lani Restaurant | Casual

AccorHotel • Wailea-Makena, HI

3d • Onsite

About The Position

As a Host/Hostess at Kea Lani Restaurant, you are a hospitality ambassador and the restaurant’s first impression for guests. You welcome guests at multiple outlets, provide personalized service, and help create a positive dining experience that showcases cuisine inspired by the resort’s diverse culture and island home. The role involves managing guest flow, maintaining reservations and restaurant materials, coordinating with the Manager on Duty, and ensuring service is organized and attentive. The position pays $26.35 per hour. Employees work varying schedules, including weekends and holidays, to meet hotel business demands.

Requirements

• One year of customer service experience is an asset.
• Must be able to speak, read, write, and understand English.
• Good verbal and written communication skills.
• Must be service-oriented and communicate effectively with people at all levels of authority, internally and externally.
• Basic computational ability.
• Computer skills, including Microsoft Word, Excel, and email functions.
• Ability to multitask and be detail-oriented in a fast-paced, high-volume environment.
• TB clearance required before the start date.
• Food Safety or ServSafe certification required before the start date.
• High school diploma or equivalent and/or vocational training.
• Must be legally authorized to work in the United States; work visa sponsorship is not offered.

Nice To Haves

• OpenTable knowledge preferred.

Responsibilities

• Follow the daily checklist and listed duties.
• Oversee guest flow at the assigned bar or station and seat guests according to business volumes.
• Maintain the reservation book properly.
• Maintain full knowledge of floor plans.
• Ensure an adequate supply of clean, presentable menus.
• Resolve guest issues in a timely, professional, and efficient manner.
• Coordinate with the Manager on Duty to keep service organized, including section assignments, breaks, and staffing.
• Know menu items, garnishes, ingredients, and preparation methods across the property’s food and beverage venues.
• Participate in monthly departmental sales promotions.
• Follow State of Hawaii and Environmental Health Consultancy food-handling safety standards.
• Organize time to complete side work according to shift demands.
• Provide engaging, personalized, timely, and efficient service while maintaining an atmosphere of aloha.
• Remain calm and courteous while focusing on guest needs.

Benefits

• Medical, vision, and dental benefits for regular full-time and part-time employees.
• Basic life insurance, TDI, and long-term disability for regular full-time and part-time employees.
• Flexible spending account (FSA).
• 401(k) retirement savings plan with matching program.
• Paid vacation, holidays, personal days, and sick days.
• Food and beverage, spa, and on-property discounts; venue and property discounts may vary.
• Wellness offerings.
• Employee benefit card with discounted rates at Accor properties worldwide.
• Learning programs through Accor Academies.
• Opportunities to develop talent and grow within the property and across the company.
• Employee activities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED