Restaurant Host/Hostess

Plumpjack Management Services • San Francisco, CA

9d

About The Position

The Restaurant Host/Hostess provides guests with a gracious and approachable experience while maintaining service standards. The role includes greeting and seating guests, making reservations, handling to-go orders, responding to guest inquiries, and supporting restaurant operations. The Host/Hostess also maintains service materials and work areas, records shift information, supports merchandise sales, and represents the restaurant professionally.

Requirements

• Current Food Handler certificate.
• Current Responsible Beverage Service Certificate covering California liquor laws.
• Basic knowledge of food, service standards, and procedures.
• Detail-oriented, organized, and efficient.
• Diplomatic and calm, with strong verbal communication skills.
• Courteous, friendly, and professional manner.
• Able to work well as part of a team and focused on customer service.
• Able to work productively with little supervision.
• Trustworthy and reliable.
• Able to work well under pressure.
• Able to stand and walk throughout the shift, use stairs moderately to frequently each day, use phones frequently, and lift and carry up to 20 pounds.

Nice To Haves

• Previous restaurant experience preferred.

Responsibilities

• Greet guests courteously, warmly, and professionally upon arrival, and thank them at departure.
• Handle to-go orders by phone or in person and complete proper end-of-shift reporting and cash handling.
• Record and document House Account tabs according to PlumpJack policies.
• Keep the Restaurant Manager informed of guest comments and complaints.
• Provide prompt, efficient, and gracious in-person and telephone service, including making reservations, greeting and seating guests, providing menus, and answering restaurant-related questions.
• Maintain proper rotation of service stations when seating guests.
• Keep menus, check presenters, and wine lists clean and in good condition during each shift.
• Record covers, staffing, service flow, and guest comments in the logbook for each shift.
• Assist with selling and maintaining Balboa merchandise.
• Represent and market the restaurant positively and professionally, attend requested special events, and build relationships on and off the property.
• Promote and comply with PlumpJack policies and procedures.
• Immediately report suspicious occurrences and hazardous conditions, and avoid injury to self and others.
• Maintain clean and safe work areas and equipment.
• Attend mandatory meetings as directed.
• Perform other assigned tasks, including cross-training.
• Follow the attendance and punctuality policy and report to work as scheduled, prepared to start in business casual attire.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed