Restaurant A Host/Hostess

Crestline Hotels & Resorts•Golden, CO

About The Position

The seasonal Restaurant Host/Hostess greets and seats guests dining during breakfast service, works with servers to distribute tables equitably, and maintains a professional, friendly demeanor while thinking on their feet. After seating guests, the host explains what they can expect and, when needed, helps serve coffee or another beverage of their choice. The role also supports restaurant opening and shift preparations, station rotation, menu classes, guest-flow tracking, and guest inquiries about hotel facilities and directions. Employees are expected to carry out reasonable management requests they are capable of performing.

Requirements

Must be able to follow directions and get along well with others.
Must be TIPS, CARE, or equivalently certified, or become certified by the first day on the job.

Nice To Haves

High school diploma or GED preferred.
Previous service experience preferred.

Responsibilities

Check the restaurant for proper setup upon arrival.
Check micro machines to ensure they are set to the proper menu.
Complete the floor plan using the station rotation chart, assign sidework on the floor plan, and post it at the host stand.
Complete the menu class form and gather specials and daily information from the expeditor or food production manager.
Conduct menu class.
Greet and seat breakfast guests, issue menus, and follow the station rotation when seating guests.
Explain to seated guests what to expect and, when needed, help serve coffee or another beverage.
Remove extra silverware and return it to the credenza when there is an extra seat and no DRA.
Record guest counts by station on the guest-flow chart and mark the next station in rotation.
Know the micro procedure, if applicable.
Check opening sidework before sending servers on break.
Set micro machines to the next shift’s menu and turn the machines off.
Be familiar with hotel facilities, their locations and operating hours, and where to direct guests for this information.
Know directions to the hotel.
Carry out reasonable management requests that the employee is capable of performing.