Host/Hostess | Kea Lani Restaurant | Casual

AccorHotel • Wailea-Makena, HI

3d

About The Position

The Host/Hostess is a hospitality ambassador and the restaurant’s first point of contact, welcoming guests and setting the tone for their dining experience. The role provides personalized, engaging, timely, and efficient service across multiple outlets, helping connect guests with cuisine inspired by Hawai‘i’s culture and island home.

The Host/Hostess manages guest flow and seating according to business volume, maintains reservations and floor-plan knowledge, keeps menus stocked, and coordinates with the Manager on Duty to support organized service. The position also requires knowledge of food and beverage offerings across the property, participation in sales promotions, adherence to food-handling standards, and completion of side work according to shift demands. The hourly rate is $26.35.

Requirements

• One year of customer service experience is an asset.
• Ability to speak, read, write, and understand English.
• Good verbal and written communication skills.
• Ability to read and write to facilitate communication.
• Service-oriented approach and ability to communicate effectively with people at all levels of authority, internally and externally.
• Basic computational ability.
• Computer skills, including Microsoft Word, Excel, and email functions.
• Ability to multitask and be detail-oriented in a fast-paced, high-volume environment.
• TB Clearance required prior to the start date.
• Food Safety Certification or ServSafe Certification required prior to the start date.
• High school diploma or equivalent and/or vocational training.
• Must be legally authorized to work in the United States; work visa sponsorship is not offered.

Nice To Haves

• OpenTable knowledge preferred.

Responsibilities

• Adhere to the daily checklist and assigned duties.
• Manage guest flow at the assigned bar or station and seat guests according to business volumes.
• Maintain the reservation book properly.
• Maintain full knowledge of floor plans.
• Ensure an adequate supply of menus in impeccable condition.
• Resolve guest issues promptly, professionally, and efficiently.
• Coordinate with the Manager on Duty to keep service organized, including section assignments, breaks, and staff on duty.
• Maintain knowledge of menu items, garnishes, contents, and preparation methods for food and beverage venues across the property.
• Participate in monthly departmental sales promotions.
• Follow State of Hawaii and Environmental Health Consultancy food-handling safety standards.
• Organize time to complete side work according to shift demands.
• Provide engaging, personalized, timely, and efficient service while maintaining an atmosphere of aloha.
• Remain focused on guest needs and calm and courteous at all times.

Benefits

• Medical, vision, and dental benefits for regular full-time and part-time employees.
• Basic life insurance, TDI, and long-term disability for regular full-time and part-time employees.
• Flexible spending account (FSA).
• 401(k) retirement savings plan with matching program.
• Paid vacation, holidays, personal days, and sick days.
• Food and beverage, spa, and property-specific discounts.
• Wellness offerings.
• Employee benefit card with discounted rates at Accor properties worldwide.
• Learning programs through company academies.
• Opportunities for professional development and growth within the property and across the company.
• Employee activities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED