Server | Kea Lani Restaurant - Casual
About The Position
The Server at Kea Lani Restaurant provides food and beverage service in accordance with Fairmont and Leading Quality Assurance (LQA) standards. The role connects guests with cuisine inspired by the local island home and diverse culture through detailed menu knowledge, engaging descriptions, and personalized, timely service. The position follows the restaurant’s sequence of service, processes guest transactions, maintains clean tables and work areas, completes opening and side-work duties, and supports sales promotions. Servers follow food-handling, health, safety, and emergency procedures; uphold hotel policies and service standards; contribute operational ideas and participate in departmental communications; and support environmental initiatives and sustainable operations. Additional duties may be assigned as needed. Work tasks are performed indoors and outdoors. Indoor temperatures are moderate and controlled by hotel environmental systems, while outdoor conditions vary throughout the year. The position requires a neat, clean, and well-groomed appearance and authorization to work in the United States. Work visa sponsorship is not offered.
Requirements
- High school diploma or equivalent and/or vocational training.
- Minimum of 2 years of serving experience in a high-volume, upscale, full-service restaurant.
- Ability to speak, read, write, and understand English.
- Good verbal and written communication skills.
- Service orientation and ability to communicate effectively with people at all levels, internally and externally.
- Basic computational ability.
- Ability to multitask and pay attention to detail in a fast-paced, high-volume environment.
- Ability to work independently and prioritize work or seek clarification about priorities.
- Ability to work well with others and maintain a professional working environment and attitude.
- TB Clearance.
- Maui County Liquor Card.
- Food Safety Certification or ServSafe Certification.
- Ability to perform essential job functions with or without reasonable accommodation, including manual dexterity to operate kitchen or restaurant equipment as needed.
- Authorization to work in the United States; work visa sponsorship is not offered.
Nice To Haves
- Multilingualism.
- Degree in Hospitality or Tourism.
- Previous point-of-sale system experience.
- Previous fine dining experience.
Responsibilities
- Confirm station assignments and complete daily opening checklists and assigned duties.
- Follow the Fairmont Kea Lani sequence of service, including welcoming guests, introducing the venue, setting tables, taking and entering orders, serving beverages and food, and maintaining clean tables and workstations.
- Receive and process guest transactions efficiently and accurately.
- Maintain full knowledge of menu items, garnishes, ingredients, and preparation methods.
- Participate in monthly departmental sales promotions.
- Follow State of Hawaii and EHC food-handling safety standards.
- Organize time to complete side work according to shift demands.
- Provide engaging, personalized, timely, and efficient service while maintaining an aloha spirit and remaining calm and courteous.
- Promote health and safety awareness and understand emergency procedures.
- Follow hotel and departmental policies, procedures, and service standards.
- Contribute ideas and suggestions to improve operations and participate in departmental communication meetings.
- Participate in and promote the hotel’s environmental program and department sustainability initiatives.
- Check with the manager before leaving a shift and bring concerns to the Manager on Duty.
- Perform additional duties as necessary and assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Education Level
High school or GED
