Server | Kea Lani Restaurant - Casual

AccorHotel • Wailea-Makena, HI

1d • Onsite

About The Position

The Server at Kea Lani Restaurant provides food and beverage service in accordance with Fairmont and Leading Quality Assurance standards. The role connects guests with cuisine inspired by the resort’s diverse culture and island home through knowledgeable, engaging, personalized, timely, and efficient service.

The Server completes opening duties, follows the restaurant’s sequence of service, takes and enters orders, delivers food and drinks, processes guest transactions, and maintains clean tables and work areas. The position also requires knowledge of menu items and preparation, adherence to food-safety and hotel procedures, and participation in sales promotions, departmental communication, and environmental initiatives. Work is performed indoors and outdoors, with outdoor conditions varying throughout the year.

The position reports directly to the Kea Lani Restaurant Manager and indirectly to the Director of Food & Beverage. A high school diploma or equivalent and/or vocational training is required, along with at least two years of serving experience in a high-volume, upscale, full-service restaurant. Candidates must have a TB clearance, Maui County Liquor Card, and food safety or ServSafe certification. The stated wage is $16.00. Applicants must be authorized to work in the United States; the position does not offer work visa sponsorship.

Requirements

• Ability to speak, read, write, and understand English.
• Good verbal and written communication skills.
• Service-oriented approach and ability to communicate effectively with people at all levels, internally and externally.
• Basic computational ability.
• Ability to multitask and pay attention to detail in a fast-paced, high-volume environment.
• Ability to work independently and prioritize assignments or seek clarification about priorities.
• Ability to work well with others and maintain a professional working environment and attitude.
• High school diploma or equivalent and/or vocational training.
• At least 2 years of serving experience in a high-volume, upscale, full-service restaurant.
• TB clearance.
• Maui County Liquor Card.
• Food Safety Certification or ServSafe Certification.
• Authorization to work in the United States; work visa sponsorship is not offered.
• Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

• Multilingualism.
• Degree in Hospitality or Tourism.
• Previous point-of-sale system experience.
• Previous fine-dining experience.

Responsibilities

• Confirm station assignment and complete the daily opening checklist and assigned duties.
• Follow the Fairmont Kea Lani sequence of service, including welcoming guests, introducing the venue, setting tables, taking beverage and food orders, entering orders into the POS, preparing or collecting drinks, delivering food and beverages, and maintaining clean tables and workstations.
• Receive and process guest transactions efficiently and accurately.
• Maintain full knowledge of menu items, garnishes, ingredients, and preparation methods.
• Participate in monthly departmental sales promotions.
• Follow State of Hawaii and Environmental Health Consultancy food-handling safety standards.
• Organize time to complete side work according to shift demands.
• Provide engaging, personalized, timely, and efficient service while maintaining an aloha spirit and focusing on guest needs.
• Promote health and safety awareness and understand emergency procedures.
• Follow hotel and departmental policies, procedures, and service standards.
• Contribute ideas and suggestions to improve operations and participate in departmental communication meetings.
• Participate in and promote the resort’s environmental program and department-specific sustainability initiatives.
• Check with the manager before leaving a shift and bring concerns to the Manager on Duty.
• Perform additional duties as necessary and assigned.
• Maintain a neat, clean, and well-groomed appearance in accordance with Fairmont standards.

Benefits

• Opportunities for personal and professional development.
• Team activities and appreciation events, including staff hikes, beach clean-ups, appreciation luncheons, and birthday holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED