HOST/HOSTESS BISTRO RESTAURANT

Fantasy Springs Resort Casino • Indio, CA

7d

About The Position

The Bistro Host/Hostess delivers welcoming, professional service and helps create a warm, friendly atmosphere for restaurant guests. As often the first Bistro employee guests encounter, the host/hostess greets them with a genuine smile and welcome. The role requires teamwork, confidentiality, and adherence to company policies and gaming regulations.

The host/hostess greets and assists guests, manages reservations and seating, maintains guest and reservation documentation, monitors table availability, and helps keep the dining area and work area clean. The position also supports wait staff and bus persons, recognizes designated VIP players and communicates their status to team members, resolves service issues according to restaurant guidelines, and completes assigned closing duties. Duties may be changed to meet business needs.

The position requires working in a fast-paced, often crowded and noisy restaurant environment. Employees must tolerate standard cleaning and sanitizing chemicals, second-hand smoke, noise, and bright lights, and maintain a neat, professional appearance in accordance with company standards.

Requirements

• Must be at least 18 years old.
• High school diploma, GED, or comparable experience.
• Ability to read, write, speak, and understand English.
• Excellent customer service and communication skills.
• Must be available to work the required schedule, which may include weekends, holidays, and overtime as needed.
• Must be able to lift and carry up to 50 pounds.
• Must be able to push or pull up to 50 pounds.
• Must be able to reach above and below the shoulder, grip small items, bend, stoop, and twist while carrying restaurant stock; reach across tables; stand and walk for up to six hours; and use hand motions to clean and wipe menus and table tops or counters.
• Must be able to tolerate industry-standard cleaning and sanitizing chemicals, second-hand smoke, noise, and bright lights.
• Must be able to work at a fast pace in an often crowded and noisy environment.

Nice To Haves

• Previous customer service experience in a high-volume, upscale operation is preferred.

Responsibilities

• Provide fast, friendly, professional, and responsive customer service to restaurant guests and staff.
• Greet and welcome each guest entering the restaurant.
• Engage guests in friendly conversation when possible, follow the 10/5 rule, provide personalized service, and use the guest’s name at least twice during transactions.
• Take reservations according to established restaurant policy.
• Use proper phone etiquette and answer calls according to restaurant standards and guidelines.
• Seat guests according to specified rotation requirements.
• Maintain seating and reservation documentation.
• Periodically monitor the restaurant for table availability.
• Keep the designated work area clean and organized; clean and store menus properly and help maintain dining-room cleanliness according to health and safety standards.
• Recognize VIP, Diamond, and Emerald players and notify servers or other restaurant team members so they receive appropriate service.
• Assist wait staff and bus persons as needed, including refilling water glasses and coffee cups, helping to pre-bus and bus tables, and attending to guest needs.
• Complete assigned closing duties at the end of the shift.
• Resolve service issues according to restaurant guidelines and policies.
• Maintain confidentiality and comply with company policies and gaming regulations.
• Maintain a neat, well-groomed, professional appearance in accordance with company appearance standards.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED