Part-Time Host/Hostess

Casa Monica Resort & Spa•Saint Augustine, FL

3d•Onsite

About The Position

The Host/Hostess is responsible for promptly recognizing and seating guests in assigned outlets and assisting servers in delivering attentive, courteous, and efficient service throughout the dining experience. The role also supports cashiers with collecting payment for guest transactions and helps maintain guest satisfaction and service standards.

Requirements

High school diploma and/or experience in a hotel or related field preferred.
Ability to communicate effectively both verbally and in writing with employees and guests at all levels.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to approach interactions with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Ability to handle problems and show initiative in anticipating needs.
Ability to stand for the entire shift.
Ability to exert up to 20 pounds of force occasionally and/or 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Flexible schedule; long hours are sometimes required.

Nice To Haves

High school diploma and/or experience in a hotel or related field preferred.

Responsibilities

Greet and seat guests at appropriate tables in a timely manner.
Attend to guests’ needs and help provide a pleasant dining experience.
Assist the cashier with collecting money or credit cards from guests and servers as needed.
Prepare the cashier report at the end of the shift.
Pay out servers’ and service attendants’ tips when appropriate.
Take outlet reservations properly.
Ensure menus are clean and presentable.
Perform opening and closing duties according to the established sidework checklist.
Know the service standards for receiving a room service order.
Maintain thorough knowledge of menus and current specials in applicable departments.
Assist servers and cashiers with guest service as needed.
Know and understand state liquor laws.
Ensure overall guest satisfaction.
Maintain regular attendance, a high standard of personal appearance and grooming, and compliance with hotel standards and regulations.
Identify problem areas and assist in implementing solutions; anticipate, prevent, identify, and resolve problems as necessary.
Show initiative by anticipating guest and operational needs.
Perform other duties as requested by management and maintain a friendly, warm demeanor.