Host/Hostess - Part Time

Elevation Senior Services•Thornton, CO

3d•$18 - $0•Onsite

About The Position

The Host/Hostess oversees meal service for residents, families, and guests, ensuring quality customer service and prompt, professional service at residents’ tables. The position coordinates assigned community staff, including Care Partners and Medication Aides (CMAs, QMAPs), and ensures dining areas are cleaned and maintained each shift. The role works with community leadership and the Culinary Services Director to coordinate staffing, training, dining-room preparation, meal service, and resident and guest feedback. The schedule is part-time, with day and evening shifts from 4 p.m. to 7 p.m., and rotating weekends and rotating Monday/Friday shifts. The position requires a high school diploma or equivalent and experience with food production and service, sanitation, and safety. It involves moderate physical activity, including occasionally handling objects up to 50 pounds, frequently handling objects up to 20 pounds, and lifting residents over 100 pounds with assistance.

Requirements

High school diploma or equivalent.
Experience with food production and service, sanitation, and safety.
Interpersonal skills to communicate with residents and staff.
Compassion and genuine care for elderly people.
Knowledge of where Safety Data Sheets (SDS) for hazardous materials are located and ability to understand their guidelines.
Ability to work independently and as part of a team, prioritizing Health Services staff workloads as emergencies arise.
Ability to work in stressful situations involving residents, families, visitors, and staff.
Organizational, motivational, and leadership skills to support successful interdepartmental working relationships.
Ability to work without direct supervision while following community policies, procedures, and guidelines and using good judgment and common sense.
Ability to manage stress constructively and seek assistance from community leadership when needed.
Ability to demonstrate a servant-hearted attitude consistent with Bethesda Senior Living Communities’ mission.
Ability to handle objects up to 50 pounds occasionally and up to 20 pounds frequently.
Ability to lift residents weighing over 100 pounds with assistance.

Nice To Haves

Previous supervisory experience.

Responsibilities

Coordinate adequate daily coverage for meal service with the Culinary Services Director, Health Services Director, Executive Director, or other assigned community leadership.
Assist the Culinary Services Director with training Health Services staff on food-service technical matters, policies, and procedures.
Attend staff meetings as required by the Culinary Services Director and/or Executive Director.
Direct resident, family, and guest feedback to community leadership.
Ensure server pre-service and post-service work is completed, delegating tasks to assigned Health Services staff.
Assign sections and tables to staff to support timely service.
Oversee dining-room and table cleaning and preparation, including restaurant-style table settings and chair resetting.
Reset tables and linens and ensure condiments are filled and available.
Ensure the drink station and/or salad bar are set according to department policies and procedures.
Take meal orders and ensure staff take orders using excellent customer service skills.
Ensure drinks are served and refilled according to residents’ and guests’ requests.
Serve and oversee service to ensure residents’ and guests’ choices are met.
Manage guest reservations and, when needed, ensure the Private Dining Room is cleaned and set for reservations.
Ensure cleaning checklists and responsibilities are completed according to community policies and procedures.
Ensure room trays are set up and delivered as needed.
Maintain confidentiality of residents’ personal information and protect and support residents’ rights.
Maintain a clean, required uniform and a professional demeanor that supports a positive, nurturing environment.
Maintain a positive customer-service environment and demonstrate honesty and integrity.
Coordinate meal-service duties of assigned Care Partners, Medication Aides (CMAs, QMAPs), and other staff working in the dining room under the Culinary Services Director’s leadership.
Perform other duties as assigned.