Field's at the Wilderness Host/Hostess

Wilderness Resort•Wisconsin Dells, WI

3d•Onsite

About The Position

Wilderness Resort is seeking a hardworking, dependable, enthusiastic, customer-service-driven Host/Hostess to join its fast-paced team. The Host/Hostess greets guests warmly and helps coordinate an effective dining-room experience from the host stand. This is a part- or full-time position requiring night and weekend availability. The role includes preparing the host stand and dining area, coordinating reservations and seating, communicating with servers, kitchen staff, and management, and helping ensure guests receive quality service. The Host/Hostess also maintains cleanliness and presentation throughout operations, thanks guests as they leave, checks on their experience, and promptly brings problems to a manager.

Requirements

Hardworking, dependable, enthusiastic, and customer-service-driven.
Availability to work nights and weekends.

Responsibilities

Ensure menus are clean, free of spots or stains, and complete, and that entry doors are clean, free of debris, and inviting.
Check with phone reservationists or review answering-machine messages to confirm reservations.
Check with the manager about large or private parties.
Check with the kitchen about its status, including whether it is behind or out of any items.
Plan the seating chart and organize reservations.
Greet guests, escort them to their tables, and present menus.
Notify servers when guests have been seated.
Track seating counts for individual servers to distribute guests fairly.
Stay in contact with servers and kitchen staff and determine whether a wait list is needed to maintain quality service.
Help keep the dining room, entryway, bathrooms, and menus clean throughout operations.
Maintain a clean, well-stocked, and presentable work environment.
Thank guests as they leave and check whether their experience was satisfactory.
Promptly involve a manager if a guest has a problem.
Perform other duties as assigned by management.