Host/Hostess - Stadium Club
About The Position
The Host is responsible for delivering exceptional customer service, seating guests, and performing a variety of tasks within the restaurant. Duties include managing reservations, answering phones, recording guest names, escorting guests to tables, and providing menus and drinks. The Host ensures tables and the host stand are clean and ready, monitors dining activity, checks menus for cleanliness, and assists servers and food runners as needed. The role also includes efficiently processing to-go orders and handling payment or room/house-charge transactions. All duties are performed in accordance with department and Sunseeker Resorts policies, practices, procedures, safety requirements, and applicable laws.
Requirements
- Must be at least 18 years old.
- Previous work experience as a Host/Hostess or Waiter/Waitress.
- Understanding of restaurant etiquette.
- Experience managing reservations.
- Demonstrable customer-service skills.
- Strong organizational skills and the ability to monitor the entire dining and bar area.
Responsibilities
- Welcome guests to the venue and greet customers upon departure.
- Provide accurate wait times, monitor waiting lists, and manage reservations.
- Escort guests to assigned dining or bar areas, provide menus, and announce the server's name.
- Coordinate with wait staff and Front of House staff about available seating options.
- Seat guests while maintaining proper server rotation.
- Maintain a clean reception area and ensure the host stand is clean, sanitized, and well stocked.
- Cater to guests requiring extra attention, such as children and elderly guests.
- Answer incoming calls and address customer questions.
- Use menu knowledge to answer guest questions.
- Process to-go orders quickly and accurately in the point-of-sale system, including credit/debit and room/house-charge transactions.
- Maintain store appearance according to merchandising and maintenance standards.
- Follow safety and sanitation guidelines and comply with applicable laws.
- Respond appropriately to customer concerns.
- Assist servers and food runners as needed; maneuver heavy trays of food.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
