Host_Hostess Buffet

Hard Rock Sacramento at Fire Mountain•Wheatland, CA

About The Position

The incumbent greets guests and arranges prompt seating, ensuring guests feel welcome and comfortable in accordance with Hard Rock Hotel and Casino Sacramento at Fire Mountain service standards. The role helps create an atmosphere that encourages guests to choose the property for gaming entertainment, builds and retains guest relations, and mentors team members in providing superior guest service. The position also provides information about the property’s services and facilities, quotes accurate waiting times, and manages waiting lists or reservations according to established procedures. Other duties may include providing clean China, silverware, and glassware; setting up tables; attending to customer requests such as beverage and condiment refills; and handling cash and outlet paperwork. The employee must work regularly and predictably, attend meetings and complete assigned follow-up, and perform other duties as assigned. The role typically requires two months of on-the-job training or related cashier or host experience. Applicants must be at least 18 years old, pass a background check and drug screening, and obtain and maintain required licenses and certifications. The job requires excellent customer service, basic math, professional and outgoing presentation, flexibility to work varying shifts and schedules, effective communication, and the ability to use a cash register and related equipment and handle currency accurately. The Tribal Council gives first preference in employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.

Requirements

Typically acquire the required skills through two months of on-the-job training or related cashier or host experience.
Be at least 18 years of age.
Successfully pass a background check and drug screening.
Obtain and maintain a valid driver’s license and all licenses or certifications required by applicable Federal, State, Gaming, and Lottery regulations.
Demonstrate excellent customer service skills and basic mathematical skills.
Present an enthusiastic, outgoing, and professional image.
Be flexible to work varying shifts and schedules as needed.
Communicate effectively with employees at all levels and with guests.
Restock needed materials and retrieve dropped items.
Use a cash register; distinguish currency denominations and make correct change; read ticket totals, total credit vouchers, and log checks.
Use equipment including a cash register system, credit card machines, and a calculator.

Responsibilities

Greet guests in a friendly, courteous manner and arrange seating promptly.
Monitor the room atmosphere and help create a welcoming guest experience.
Build and retain guest relations and mentor team members in providing superior guest service.
Provide guests with information about the property’s services and facilities.
Quote accurate waiting times and handle waiting lists or reservations according to established procedures.
Answer guest inquiries and fulfill requests in front-of-house areas while ensuring satisfaction.
Provide clean China, silverware, and glassware upon request, as needed.
Set up tables with dishes, linen, flatware, and other items, as needed.
Attend to customer needs and requests, including refilling beverages and condiments.
Pick up, count down, and return the cash bank from miscellaneous count.
Open the register and prepare and complete assigned outlet paperwork in an organized manner.
Maintain an accurate cash balance and handle money securely according to established standards.
Attend and participate in meetings and complete assigned follow-up.
Perform work regularly and predictably and complete other duties as assigned.
Attend seminars when needed.