Buffet Attendant

Hornblower•Boston, MA

4d•Onsite

About The Position

The Buffet Attendant provides friendly and efficient hospitality while maintaining and replenishing buffets, transporting food from the galley to appropriate service areas, and assisting with routine cleaning of the galley and buffet areas. The position includes inspecting food and service areas for safe, sanitary food handling; receiving and organizing hot-line food orders; preparing food for service; and delivering trays during plated meal service using the ticketing system. Work is performed primarily aboard a Coast Guard-inspected passenger vessel, across dining, service, storage, galley-adjacent, and administrative areas. The role requires moving throughout multiple decks and safely performing duties while the vessel is docked or underway, potentially in varying weather and sea conditions. The attendant must provide exceptional hospitality, comply with appearance standards, complete vessel-specific safety and emergency training, and be available for flexible schedules including evenings, weekends, holidays, and extended shifts as operational needs require.

Requirements

Meet minimum state age requirements.
Have strong customer service, organization, and interpersonal skills.
Maintain a high level of organization, attention to detail, and ability to meet deadlines.
Handle multiple tasks or projects at one time.
Establish and maintain effective working relationships as required by job responsibilities.
Listen effectively, assess situations, determine relevant issues, and suggest solutions.
Have working computer skills, including proficiency with Microsoft Office Suites.
Effectively understand and convey written and verbal information to coworkers and guests.
Lift and move heavy items such as cases of provisions and large containers of prepared foods.
Work for extended periods without sitting.
Work aboard a moving vessel in varying weather and sea conditions, maintaining balance and stability while underway.
Stand and walk for extended periods and navigate stairs, ladders, narrow passageways, and confined spaces.
Lift, carry, push, and pull supplies, equipment, and inventory weighing up to 40 pounds independently.
Bend, stoop, kneel, crouch, reach overhead, and perform repetitive motions as required.
Respond quickly and effectively during normal operations, guest service situations, and emergency procedures.
Work safely in a fast-paced environment with moving equipment, wet surfaces, temperature variations, and moderate noise.
Visually inspect service areas, food presentation, cleanliness, and safety conditions.
Communicate effectively with guests, crew members, and management in person and via radio or other communication devices.
Successfully complete vessel-specific safety and emergency training.
Be available to work nights, weekends, and major holidays, and work flexible schedules including evenings and extended shifts as operational needs require.

Nice To Haves

At least one year of previous kitchen experience.
High school diploma or equivalent.

Responsibilities

Maintain and replenish buffet service.
Run food from the galley to appropriate buffet areas.
Inspect food preparation, buffet, and service areas to ensure safe and sanitary food-handling practices.
Receive and organize hot-line food orders; portion, arrange, and garnish food for service.
Carry trays of food to appropriate locations during plated meal service.
Read and understand the ticketing system to deliver trays to the proper location.
Assist with routine galley cleaning, including daily cleaning of equipment and implements, sanitizing food-preparation surfaces, and mopping floors.
Provide exceptional hospitality to coworkers and guests.
Maintain uniform and personal grooming in compliance with appearance standards.
Perform additional job duties as assigned.