Buffet Attendant

Hornblower Group Inc.•Boston, MA

5d•Onsite

About The Position

The Buffet Attendant provides friendly, efficient service by maintaining and replenishing buffets, transporting food from the galley to designated areas, and assisting with routine cleaning of galley and buffet areas. The role also supports plated meal service by preparing and delivering food, while maintaining food-safety standards and providing exceptional hospitality to coworkers and guests. The position is performed primarily onboard a Coast Guard-inspected passenger vessel. Duties take place across dining, service, storage, galley-adjacent, and administrative areas, with regular movement between multiple decks. The attendant must be able to perform duties safely while the vessel is docked or underway and complete vessel-specific safety and emergency training. Schedules may be flexible and include evenings, weekends, holidays, and extended shifts as operational needs require.

Requirements

Meet minimum state age requirements.
Strong customer service, organization, and interpersonal skills.
Maintain a high level of organization, attention to detail, and ability to meet deadlines.
Handle multiple tasks or projects at one time.
Establish and maintain effective working relationships as required by job responsibilities.
Listen effectively, assess situations, determine relevant issues, and suggest solutions.
Working knowledge of computer skills, including proficiency with Microsoft Office suites.
Effectively understand and convey written and verbal information to coworkers and guests.
Lift and move heavy items such as cases of provisions and large containers of prepared foods.
Lift, carry, push, and pull supplies, equipment, and inventory weighing up to 40 pounds independently.
Stand and walk for extended periods and work for extended periods without sitting.
Navigate stairs, ladders, narrow passageways, and confined spaces onboard vessels.
Bend, stoop, kneel, crouch, reach overhead, and perform repetitive motions as required.
Work onboard a moving vessel in varying weather and sea conditions, maintaining balance and stability while underway.
Respond quickly and effectively during normal operations, guest-service situations, and emergency procedures.
Work safely in a fast-paced environment with moving equipment, wet surfaces, temperature variations, and moderate noise levels.
Visually inspect service areas, food presentation, cleanliness, and safety conditions.
Communicate effectively with guests, crew members, and management in person and via radio or other communication devices.
Be available to work nights, weekends, and major holidays; schedules may also include evenings and extended shifts as operational needs require.

Nice To Haves

At least one year of previous kitchen experience is preferred.
High school diploma or equivalent is preferred.

Responsibilities

Maintain and replenish buffets.
Run food from the galley to appropriate buffet areas.
Inspect food preparation, buffet, and service areas to ensure safe and sanitary food-handling practices.
Receive and organize hot-line food orders; portion, arrange, and garnish food for service.
Carry food trays to appropriate locations during plated meal service.
Read and understand the ticketing system to deliver food trays to the correct location.
Assist with routine galley cleaning, including cleaning equipment and implements, sanitizing food-preparation surfaces, and mopping floors.
Provide exceptional hospitality to coworkers and guests.
Maintain uniform and personal grooming in compliance with appearance standards.
Perform additional job duties as assigned.
Complete vessel-specific safety and emergency training.