La Mansion | Host Greeter FT

Omni Hotels & Spas•San Antonio, TX

10d

About The Position

The Host - Greeter delivers excellent guest service by building relationships, providing personalized service, and anticipating and fulfilling guests’ needs. The role requires understanding restaurant operations and seating guests with a friendly demeanor while balancing guest expectations with operational needs. The position performs host duties in accordance with hotel standard operating procedures, including answering phones, managing reservations and table assignments, greeting and seating guests, and explaining restaurant concepts. It also supports restaurant service, cleanliness, safety, sanitation, and organization, maintains knowledge of food and beverage offerings and local attractions, and responds to guest requests and complaints in a timely and positive manner. The Host - Greeter attends daily service briefings, required training and meetings, and performs other duties as assigned by leadership.

Requirements

Hands-on food and beverage knowledge and comprehensive working knowledge of the hospitality business.
Strongly preferred: relevant host experience in a fine dining restaurant.
Willingness to work flexible hours during busy periods and high-profile events, including nights, weekends, and holidays.
Highly developed customer-service skills, a friendly and approachable demeanor, strong problem-solving abilities, and attention to detail.
Ability to engage guests at all levels and a passion for warm, engaging, personalized service.
Ability to work in a fast-paced environment and handle multiple priorities and stressful, busy hotel operations.
Ability to maintain a positive and professional demeanor and composure.
Ability to report to work on time and as scheduled.
Ability to stand and/or walk for extended periods.
Ability to meet appearance standards and maintain a high level of personal hygiene.
Clear, concise written and verbal communication skills; comfort speaking with guests; and ability to communicate clearly and pleasantly in English with guests, management, and coworkers.
Computer literacy, including payroll systems, Micros, and POS systems.
Serve Safe certified.
Unexpired TIPs required.

Nice To Haves

Relevant host experience in a fine dining restaurant is strongly preferred.

Responsibilities

Maintain and refine service standards and comply with hotel standards and local laws.
Follow health, safety, and sanitation standards and prepare for health department and Ecosure inspections.
Answer phones, manage reservations and table assignments, greet and seat guests, and explain restaurant concepts according to hotel procedures.
Complete assigned side work, including organizing the host stand and guest entrance and maintaining menu cleanliness.
Follow proper trash procedures.
Maintain complete knowledge of food and beverage menu items.
Report housekeeping or maintenance needs for the restaurant and its equipment to management.
Maintain furniture, fixtures, and equipment to a high standard and handle hotel assets carefully to minimize breakage.
Follow proper steps of service when seating guests and ensure tables are properly set before seating.
Provide positive guest service, respond appropriately to complaints, and take actions to help turn dissatisfied guests into returning guests.
Respond accurately and promptly to guest requests to create a memorable experience.
Maintain knowledge of hotel offerings and nearby attractions and entertainment.
Contribute to restaurant sanitation and service timing from the kitchen to the table, ensuring prompt delivery and quality control.
Attend daily stand-up meetings to gather information before service.
Help keep all front-of-house and back-of-house restaurant spaces clean and organized.
Carry out instructions on Restaurant Event Orders.
Build trust, respect, and cooperation among coworkers and treat coworkers fairly and equitably.
Maintain a professional, neat, and organized appearance according to Omni Parker House standards.
Respond swiftly and effectively to emergencies and safety situations and help maintain a safe environment for guests and coworkers.
Attend required department training and meetings.
Perform other duties required by leadership.