Host Greeter

Omni Hotels & Resorts•Broomfield, CO

20h•Onsite

About The Position

The Shep's Gastropub Host/Greeter delivers excellent guest service by building relationships with guests, providing personalized service, and anticipating and meeting guest needs. The Host understands restaurant operations and seats guests in a friendly manner while balancing guest expectations with operational needs. The position requires hands-on food and beverage knowledge, strong hospitality and customer-service skills, and the ability to work in a fast-paced, busy environment. The role is based at Omni Interlocken Resort. Compensation is $20.00 per hour based on experience. Seasonal associates are entitled to select benefits based on hours worked.

Requirements

Hands-on food and beverage knowledge and comprehensive working knowledge of the hospitality business.
Highly developed customer-service skills, a friendly and approachable demeanor, strong problem-solving abilities, and attention to detail.
Ability to engage guests at all levels and provide warm, engaging, personalized service.
Ability to work in a fast-paced environment and manage multiple priorities.
Ability to handle stressful and busy hotel operations while maintaining a positive, professional demeanor and composure.
Ability to report to work on time and as scheduled.
Ability to stand and/or walk for extended periods.
Ability to meet appearance standards and maintain a high level of personal hygiene.
Clear, concise written and verbal communication skills; ability to communicate pleasantly in English with guests, management, and coworkers.
Computer literacy, including payroll systems, Micros, and POS systems.
Serve Safe certification and an unexpired TIPs certification.
Willingness to work flexible hours during busy periods and high-profile events, including nights, weekends, and holidays.

Nice To Haves

Relevant host experience in a fine dining restaurant is strongly preferred.

Responsibilities

Maintain and refine service standards and ensure compliance with hotel standards and local laws.
Follow health, safety, and sanitation standards and prepare daily for health department and Ecosure inspections.
Carry out host duties in accordance with hotel procedures, including answering phones, managing reservations and table assignments, greeting and seating guests, and explaining restaurant concepts.
Complete assigned side work, including organizing the host stand and guest entrance and keeping menus clean.
Follow proper trash procedures.
Maintain complete knowledge of food and beverage menu items.
Report housekeeping or maintenance needs for the restaurant and its equipment to management.
Maintain furniture, fixtures, and equipment to a high standard and handle hotel assets carefully to minimize breakage.
Follow proper service steps when seating guests and ensure tables are set to a high standard before seating.
Provide positive guest service, respond constructively to complaints, and take appropriate action to turn dissatisfied guests into returning guests.
Respond accurately and promptly to guest requests to create a memorable experience.
Maintain knowledge of hotel offerings and nearby attractions and entertainment.
Contribute to restaurant sanitation and service timing from the kitchen to the table, ensuring prompt delivery and quality control.
Attend daily stand-up meetings to gather relevant information before service.
Help keep all front-of-house and back-of-house restaurant spaces clean and organized.
Carry out instructions included in Restaurant Event Orders.
Build mutual trust, respect, and cooperation among coworkers and treat coworkers fairly and equitably.
Maintain a professional, neat, and organized appearance according to Omni standards.
Respond swiftly and effectively to emergencies and safety situations and help maintain a safe environment for guests and employees.
Attend required department training sessions and meetings.
Perform other duties required by leadership.