Host Greeter

Omni Hotels & Resorts•Boston, MA

6d•$32 - $33

About The Position

The Host Greeter delivers excellent guest service by building relationships, providing personalized service, and anticipating and meeting guests’ needs. The role requires understanding restaurant operations and seating guests in a friendly manner while balancing guest expectations with operational needs. The host performs reservation, greeting, seating, and related restaurant duties while maintaining service, safety, sanitation, and appearance standards. The position also supports the cleanliness and organization of restaurant spaces and helps create a memorable guest experience.

Requirements

Hands-on food and beverage knowledge and comprehensive working knowledge of the hospitality business.
Strong customer service and problem-solving skills, an approachable demeanor, and attention to detail.
Ability to engage guests at all levels and provide warm, engaging, personalized service.
Ability to work in a fast-paced environment, handle multiple priorities, and manage stressful and busy hotel operations while maintaining a positive, professional demeanor.
Ability to report to work on time and as scheduled.
Ability to stand and/or walk for extended periods.
Ability to meet appearance standards and maintain a high level of personal hygiene.
Clear, concise written and verbal communication skills; ability to communicate pleasantly in English with guests, management, and co-workers.
Computer literacy, including payroll systems, Micros, and POS systems.
Serve Safe certification and an unexpired TIPs certification.

Nice To Haves

Relevant host experience in a fine dining restaurant is strongly preferred.

Responsibilities

Maintain and refine service standards and comply with hotel standards and local laws.
Follow health, safety, and sanitation standards and prepare for health department and Ecosure inspections.
Perform host duties in accordance with hotel procedures, including answering phones, managing reservations and table assignments, greeting and seating guests, and explaining restaurant concepts.
Complete assigned side work, including organizing the host stand and guest entrance and keeping menus clean.
Follow proper trash procedures.
Maintain complete knowledge of food and beverage menu items.
Report housekeeping or maintenance needs for the restaurant and its equipment to management.
Maintain furniture, fixtures, and equipment to a high standard and handle hotel assets carefully to minimize breakage.
Follow proper steps of service when seating guests and ensure tables are set to a high standard before seating.
Provide positive guest service, respond constructively to complaints, and take appropriate steps to turn dissatisfied guests into returning guests.
Respond to guest requests accurately and promptly to create memorable experiences.
Maintain knowledge of hotel offerings and local surroundings, including nearby entertainment and theaters.
Support restaurant sanitation and service timing from the kitchen to the table, ensuring prompt delivery and quality control.
Attend daily stand-up meetings to gather information before service.
Help maintain the cleanliness and organization of front- and back-of-house restaurant spaces.
Execute instructions included in Restaurant Event Orders.
Build mutual trust, respect, and cooperation among co-workers and treat co-workers fairly and equitably.
Maintain a professional, neat, and organized appearance according to Omni Parker House standards.
Respond swiftly and effectively to emergencies and safety situations and help maintain a safe environment for guests and employees.
Attend required department training sessions and meetings.
Perform other duties required by leadership.