Host Greeter

Omni Hotels & Spas•Boston, MA

About The Position

The Host Greeter delivers excellent guest service by building relationships, providing personalized service, and anticipating guests’ needs. The role involves understanding restaurant operations and seating guests in a friendly manner while balancing guest expectations with operational needs. The Host Greeter performs standard host duties, including answering phones, managing reservations and table assignments, greeting and seating guests, and explaining restaurant concepts. The position also supports service standards, restaurant cleanliness, safety, sanitation, and the quality and timing of guest service.

Requirements

Hands-on food and beverage knowledge and a comprehensive working knowledge of the hospitality business.
Strong customer service skills, a friendly and approachable demeanor, problem-solving abilities, and attention to detail.
Ability to engage guests at all levels and provide warm, engaging, personalized service.
Ability to work in a fast-paced environment and manage multiple priorities.
Ability to handle stressful and busy hotel operations while maintaining a positive, professional demeanor and composure.
Ability to report to work on time and as scheduled.
Ability to stand and/or walk for extended periods.
Ability to meet appearance standards and maintain a high level of personal hygiene.
Clear, concise written and verbal communication skills; ability to communicate pleasantly in English with guests, management, and coworkers.
Computer literacy, including payroll systems, Micros, and POS systems.
ServeSafe certification.
Unexpired TIPS certification.

Nice To Haves

Relevant host experience in a fine-dining restaurant is strongly preferred.
Willingness to work flexible hours during busy periods and high-profile events, including nights, weekends, and holidays.

Responsibilities

Maintain and refine service standards and comply with hotel standards and local laws.
Comply with health, safety, and sanitation standards and prepare for health department and Ecosure inspections.
Perform host duties according to hotel standard operating procedures, including answering phones, managing reservations and table assignments, greeting and seating guests, and explaining restaurant concepts.
Complete assigned side work, including organizing the host stand and guest entrance and maintaining clean menus.
Follow proper trash procedures.
Maintain complete knowledge of food and beverage menu items.
Report housekeeping or maintenance needs for the restaurant and its equipment to management.
Maintain furniture, fixtures, and equipment to a high standard and handle hotel assets carefully to minimize breakage.
Follow proper seating procedures and ensure tables are properly set before seating guests.
Provide positive guest service, respond constructively to complaints, and take appropriate action to address dissatisfaction.
Respond accurately and promptly to guest requests to create a memorable experience.
Maintain knowledge of hotel offerings and local attractions and entertainment.
Contribute to restaurant sanitation and coordinate service timing from the kitchen to the table, ensuring prompt delivery and quality control.
Attend daily stand-up meetings to gather relevant information before service.
Contribute to cleanliness and organization throughout front-of-house and back-of-house restaurant spaces.
Execute instructions on Restaurant Event Orders.
Build trust, respect, and cooperation among coworkers and treat coworkers fairly and equitably.
Maintain a professional, neat, and organized appearance according to Omni Parker House standards.
Respond swiftly and effectively to emergencies and safety situations, helping maintain a safe environment and reduce injury or accident risk.
Attend required department trainings and meetings.
Perform other duties required by leadership.