La Mansion | Host Greeter FT

Omni Hotels & Resorts•San Antonio, TX

11d

About The Position

The Host - Greeter delivers excellent guest service by building relationships, providing personalized attention, anticipating needs, and seating guests in a friendly manner while balancing guest expectations with restaurant operations. The role requires understanding restaurant operations and maintaining service standards, safety and sanitation, and a clean, organized dining environment. The Host handles reservations, table assignments, guest inquiries and complaints, and supports timely service from the kitchen to guests. This position also requires familiarity with food and beverage offerings, hotel amenities, and nearby attractions, as well as responding appropriately to emergencies and safety concerns.

Requirements

Hands-on food and beverage knowledge and a comprehensive working knowledge of the hospitality business.
Strong customer service, problem-solving, and attention-to-detail skills; a friendly and approachable demeanor.
Ability to engage guests at all levels and provide warm, engaging, personalized service.
Ability to work in a fast-paced environment, manage multiple priorities, and handle stressful and busy hotel operations while maintaining a positive, professional demeanor.
Ability to report to work on time and as scheduled.
Ability to stand and/or walk for extended periods.
Ability to meet appearance standards and maintain a high level of personal hygiene.
Clear, concise written and verbal communication skills; comfort speaking with guests and communicating pleasantly in English with guests, management, and coworkers.
Computer literacy, including payroll systems, Micros, and POS systems.
Serve Safe certification.
Unexpired TIPs certification.

Nice To Haves

Relevant host experience in a fine dining restaurant is strongly preferred.

Responsibilities

Maintain and refine service standards and comply with hotel standards and local laws.
Follow health, safety, and sanitation standards and prepare for health department and Ecosure inspections.
Answer phones, manage reservations and table assignments, greet and seat guests, and explain restaurant concepts according to hotel procedures.
Complete assigned side work, including organizing the host stand and guest entrance and keeping menus clean.
Follow proper trash procedures.
Maintain complete knowledge of food and beverage menu items.
Report housekeeping and maintenance needs for the restaurant and its equipment to management.
Maintain furniture, fixtures, and equipment, handling hotel assets carefully to minimize breakage.
Follow proper steps of service when seating guests and ensure tables are properly set before guests are seated.
Provide positive guest service, respond constructively to complaints, and take appropriate steps to restore dissatisfied guests’ confidence.
Respond accurately and promptly to guest requests to create a memorable experience.
Maintain knowledge of hotel offerings and local surroundings, including nearby entertainment and theaters.
Support restaurant sanitation and timely service from the kitchen to the table, maintaining quality control from departure to arrival.
Attend daily stand-up meetings before service to receive relevant information.
Contribute to the cleanliness and organization of front- and back-of-house restaurant spaces.
Carry out instructions on Restaurant Event Orders.
Build mutual trust, respect, and cooperation among coworkers and treat them fairly and equitably.
Maintain a professional, neat, and organized appearance according to Omni Parker House standards.
Respond swiftly and effectively to emergencies and safety situations and help maintain a safe environment for guests and staff.
Attend required department trainings and meetings.
Perform other duties required by leadership.