Host / Front Desk

Dave & Buster's•Sugar Land, TX

5d•$7 - $13

About The Position

The Host / Front Desk position creates a positive, welcoming first impression for Dave & Buster’s Guests and guides them through retail, game rental, and dining experiences. The role combines greeting and directing Guests, managing seating and wait times, processing transactions, and helping maintain a clean, stocked, and organized Front Desk and Host station. Team Members work in a fast-paced environment and coordinate with other Team Members and Managers to support Guest satisfaction and smooth operations.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English.
Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
Must communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster’s.
Must be friendly and able to smile frequently.
Must be skilled at calmly responding to dissatisfied Guests and bringing issues to the Manager’s attention.
Must dress according to guidelines and maintain a neat, clean, and professional appearance.
Must be able to work days, nights, and/or weekends as required.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand for long periods, walking or standing for 100% of the shift.
Must be able to reach, bend, and stoop frequently.

Nice To Haves

Restaurant, retail, or cashier experience is preferred but not required.

Responsibilities

Greet Guests with a positive attitude and enthusiasm, assist them with their needs, and bid them farewell while inviting them to return.
Coordinate game rentals, merchandise sales, telephone inquiries, and other Guest needs.
Manage the flow of Guests from the front doors, communicate wait times, and direct Guests as needed.
Scout for open tables, help bus and clean tables, and rotate seating according to guidelines for fairness and balance.
Deliver silverware as Guests are seated.
Prepare the station for shifts by stocking supplies such as menus, silverware, Power cards, and gift cards.
Review and maintain the cleanliness and organization of the Front Desk and Host station, including keeping menus stocked, clean, and maintained.
Check and restock supplies, bring areas up to standard, and discuss problem areas with the Manager.
Conduct merchandise inventory during and after shifts, if applicable.
Process bill transactions accurately and promptly, reconcile monies from assigned banks, and complete accurate transactions for To Go orders.
Sell merchandise from the Front Desk, if applicable.
Keep the immediate supervisor informed of problems or significant unusual matters, take corrective action when appropriate, or suggest alternatives.
Notify the Manager when a Guest appears unhappy and calmly respond to dissatisfied Guests.
Assist other Team Members as needed or as business dictates and help foster a cooperative working environment.