Host Cashier (FT)

Hollywood Casino at The Meadows • South Strabane Township, PA

3d

About The Position

The Host Cashier provides friendly, professional service to restaurant guests and staff. The role greets guests, manages seating and waiting lists, monitors the restaurant atmosphere, and coordinates restaurant flow. It also operates the cash register or P.O.S. system, processes sales and refunds according to established procedures, and maintains financial controls and confidentiality. The Host Cashier may assign stations, assist wait staff and bus persons, resolve service issues, and supervise the restaurant when the Restaurant Supervisor or Manager is absent. The position requires availability for a schedule that may include nights, weekends, holidays, and overtime as needed.

The starting salary is $14 per hour. PENN Entertainment describes a Total Rewards package that includes wellness programs; specific benefits may vary by position. The posting identifies day-one medical coverage, 401(k) matching, and an annual performance bonus as benefits that may vary by position. Paid time off is earned under local policy and increases with length of employment.

Requirements

• High school diploma or equivalent.
• Excellent customer service and interpersonal skills.
• Ability to maintain confidentiality and professionalism.
• Excellent written and verbal communication skills; fluency and literacy in English.
• Ability to operate a P.O.S. system and/or adding machine and make change.
• Basic math skills, including addition, subtraction, multiplication, and division.
• Ability to work collaboratively and communicate effectively with team members at all organizational levels.
• Ability to maintain high energy and take a proactive and strategic approach to issues.
• Availability to work the required schedule, which may include nights, weekends, holidays, and overtime as needed.

Nice To Haves

• Prior customer service experience in a fast-paced environment is preferred.
• Previous cash handling experience is a plus.

Responsibilities

• Follow departmental and property policies and procedures for guest service standards.
• Greet guests courteously, arrange seating according to guest preferences and table availability, and monitor the room atmosphere.
• Quote accurate waiting times and manage guest waiting lists or reservations according to established procedures.
• Provide fast, friendly, professional, and responsive customer service to restaurant guests and staff.
• Operate a cash register or P.O.S. system; ring up correct amounts, provide correct change, account for cash, charge, and complimentary sales, and maintain financial controls.
• Know the restaurant menu, including descriptions, prices, add-ons, and beverages.
• Issue cash refunds or credit memorandums as directed by a Supervisor or Manager.
• Coordinate and control restaurant flow.
• Assign stations to servers and bus persons.
• Supervise the restaurant in the absence of the Restaurant Supervisor or Manager.
• Assist wait staff and bus persons as necessary, including refilling drinks, helping bus tables, and attending to guest needs.
• Resolve service issues according to established guidelines.
• Ensure dining and serving areas are set up and maintained according to standards.
• Know and promote current casino events and programs and provide directions to casino areas.
• Answer the telephone professionally.
• Maintain strict confidentiality in company matters.

Benefits

• Wellness programs designed to support financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED