Host Cashier (FT)

PENN Entertainment • Washington, PA

2d

About The Position

The Host Cashier provides friendly, professional service to restaurant guests and staff. The role greets guests, coordinates seating and waiting lists, monitors the dining room, and helps manage the flow of the restaurant. It also operates the cash register or POS system, processes payments and refunds according to established procedures, and maintains financial controls. The Host Cashier supports restaurant staff, helps maintain dining and serving areas, handles service issues, shares information about casino events and locations, and maintains confidentiality.

Requirements

• High school diploma or equivalent.
• Excellent customer service and interpersonal skills.
• Ability to maintain confidentiality and professionalism.
• Excellent written and verbal communication skills; fluency and literacy in English.
• Ability to operate a POS system and/or adding machine and make change.
• Basic math skills, including adding, subtracting, multiplying, and dividing.
• Ability to collaborate and communicate effectively with team members at all levels of the organization.
• Ability to maintain high energy and take a proactive, strategic approach to issues.
• Availability to work the required schedule, which may include nights, weekends, holidays, and overtime as needed.

Nice To Haves

• Prior customer service experience in a fast-paced environment.
• Previous cash handling experience.

Responsibilities

• Follow departmental and property policies and procedures for guest service standards.
• Greet guests courteously, arrange seating based on guest preferences and table availability, and monitor the room atmosphere.
• Provide accurate wait times and manage waiting lists or reservations according to established procedures.
• Provide fast, friendly, professional, and responsive service to restaurant guests and staff.
• Operate a cash register or POS system, process transactions, give correct change, account for cash, charge, and complimentary sales, and maintain financial controls.
• Know the restaurant menu, including descriptions, prices, add-ons, and beverages.
• Issue cash refunds or credit memorandums as directed by a supervisor or manager.
• Coordinate and control restaurant flow.
• Assign stations to servers and bus persons.
• Supervise the restaurant when the Restaurant Supervisor or Manager is absent.
• Assist wait staff and bus persons, including refilling drinks, helping pre-bus and bus tables, and attending to guest needs as necessary.
• Resolve service issues according to established guidelines.
• Ensure dining and serving areas are set up and maintained according to standards.
• Know and promote current casino events and programs and provide directions to casino areas.
• Answer the telephone professionally.
• Maintain strict confidentiality in company matters.

Benefits

• Wellness programs designed to support financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED