Host/Cashier - The Salted Lime
About The Position
The Host/Cashier provides superior service to internal and external customers by greeting guests, arranging prompt seating, and completing sales transactions. The role helps ensure guests feel welcome and comfortable in accordance with Boyd Gaming customer service standards. Responsibilities may vary and are not limited to the functions listed in the posting. The Host/Cashier builds and retains guest relations, mentors other team members, and handles difficult guest interactions with resilience and professionalism. The position operates in an environment with varying levels of noise, crowds, and smoke, depending on customer volume.
Requirements
- Basic mathematical skills.
- Excellent customer service skills.
- Ability to communicate effectively with customers and employees at all levels.
- Ability to use a cash register, distinguish currency denominations, and make correct change.
- Ability to read ticket totals, total credit vouchers, and log checks.
- Ability to move effectively and efficiently around all work areas.
- Six months of on-the-job training or related cashier or host experience; related education and experience may be interchangeable on a year-for-year basis.
- Possess, and be able to obtain and maintain, a valid driver's license and gaming license in the assigned state of employment and other jurisdictions.
- Successfully pass a background check.
- Successfully pass an alcohol and drug screening.
- Must be at least 18 years old.
Nice To Haves
- Fine dining experience preferred.
Responsibilities
- Build and retain guest relations and mentor team members while providing superior guest service.
- Greet guests courteously, arrange seating, and monitor the room atmosphere.
- Provide guests with information about Boyd Gaming services and facilities.
- Quote accurate wait times and manage waiting lists or reservations according to established procedures.
- Liaise between service staff and casino hosts to obtain camps for guests.
- Greet guests in front-of-house areas, answer inquiries, and complete sales transactions while ensuring customer satisfaction.
- Answer telephones and handle guest inquiries in person or by telephone.
- Check supplies and ensure adequate stock levels.
- Maintain the security and accuracy of the assigned bank and be accountable for cash coverage and shortages.
- Assist with room functions, including cleaning and resetting tables, menus, folding napkins, and distributing customer comment cards as required.
- Use a cash register; distinguish currency denominations and make correct change.
- Read ticket totals, total credit vouchers, and log checks.
- Restock materials and retrieve dropped items.
- Communicate effectively with customers and employees at all levels.
- Move effectively and efficiently around all work areas.
- Deliver superior internal and external guest service in the Boyd style.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
