Host/Cashier - The Salted Lime

Ameristar Casino Resort Spa St. Charles•St. Charles, MO

12d

About The Position

The Host/Cashier provides superior service to internal and external customers, greets guests, arranges prompt seating, and completes sales transactions. The role helps ensure guests feel welcome and comfortable in accordance with Boyd Gaming customer service standards. It includes building and retaining guest relations, mentoring team members, handling guest inquiries and reservations, and supporting front-of-house and room operations. The position works in an environment that may have varying levels of noise, crowds, and smoke depending on customer volume.

Requirements

Basic mathematical skills.
Excellent customer service skills.
Ability to use a cash register.
Ability to distinguish currency denominations and make correct change.
Ability to read ticket totals, total credit vouchers, and log checks.
Ability to restock materials and retrieve dropped items.
Ability to communicate effectively with customers and employees at all levels.
Ability to move effectively and efficiently around all work areas.
Typically acquired through six months of on-the-job training or related cashier or host experience.
Possess, and be able to obtain and maintain, a valid driver's license and gaming license in the assigned state of employment and other jurisdictions.
Successfully pass a background check and alcohol and drug screening.
Must be at least 18 years of age.

Nice To Haves

Experience in fine dining.

Responsibilities

Build and retain guest relations, mentor team members, and provide superior guest service.
Handle difficult guest interactions with resiliency and work harmoniously with guests.
Greet guests courteously, arrange seating, and monitor the room atmosphere.
Provide guests with information about Boyd Gaming services and facilities.
Quote accurate wait times and manage waiting lists or reservations according to established procedures.
Liaise between service staff and casino hosts to obtain camps for guests.
Answer guest inquiries in person and by telephone, and complete sales transactions while ensuring customer satisfaction.
Check supplies and maintain adequate stock levels.
Secure and accurately maintain the assigned bank; remain accountable for coverage and shortages.
Assist with room functions, including cleaning and resetting tables, preparing menus, folding napkins, and distributing customer comment cards as required.